{"id":1944726,"url":"https://alion.io/job/fawe-it-officer","title":"IT Officer","company":{"id":3887599,"name":"FAWE","domain":"fawe.or.ke","url":"https://alion.io/company/fawe-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Accra, Ghana"],"countries":["GH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-05T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"IT OfficerCompany: FAWE Ghana\nLocation: Accra, Ghana\nEmployment Type: Full-Time\nCompany Profile\nFAWE Ghana is committed to advancing educational opportunities, equity, and empowerment, particularly for girls and women. The organization works with partners and stakeholders to strengthen education systems, promote inclusion, and create opportunities that enable individuals and communities to thrive.\nWe are seeking a proactive, technically skilled, and service-oriented IT Officer to join our team in Accra. This role offers an excellent opportunity for an IT professional who can strengthen our technology infrastructure, protect organizational information, support users, and ensure that digital systems operate securely and efficiently.\n Latest Career Advice UN Jobs in Ghana: UNDP, UNICEF & More Explained Oct 1, 2026 \n Driver Jobs in Ghana: Land a Driving Role Fast Sep 30, 2026 \n NGO Jobs in Ghana: Where to Find & How to Apply Sep 29, 2026 \n Jobs in Ghana: The Complete Guide to Finding Work Sep 28, 2026 \n Job Summary\nThe IT Officer will manage and support FAWE Ghana’s IT infrastructure, Microsoft 365 environment, systems, devices, networks, digital platforms, and cybersecurity controls.\nThe successful candidate will provide reliable technical support to staff, administer cloud-based systems, manage user access and devices, strengthen information security, and ensure compliance with relevant data-protection and donor requirements.\nThe role requires a hands-on professional who can solve technical problems efficiently, communicate clearly with users, and proactively identify opportunities to improve IT systems and services.\nKey Responsibilities\n1. Cloud & Microsoft 365 AdministrationAdminister and maintain core Microsoft 365 platforms, including the M365 Admin Centre, Entra ID, Exchange Online, Teams, SharePoint, and relevant third-party platforms.\n ✓ Supercharge Your Job Search Stand out to employers and get the most out of Jobs.com.gh. Complete these 4 quick steps: \n Register as a Candidate or sign in if you already have an account. \n Complete Your Profile Add your professional and contact details. \n Upload or Update Your CV Keep your latest CV ready for applications. \n Upgrade Your CV for Free Use our premium CV templates at no cost. \n\nManage user accounts, groups, permissions, access rights, and user lifecycles.\n\nImplement and maintain multi-factor authentication (MFA) and appropriate identity and access controls.\n\nMonitor Microsoft 365 license usage, conduct regular audits, and support efficient license allocation and cost management.\n\nMonitor Microsoft 365 service health and proactively communicate relevant updates, incidents, and service disruptions.\n\nManage Exchange Online mail flow rules, anti-spam configurations, aliases, mailbox permissions, and related services.\n\nManage Microsoft Teams environments, external sharing settings, and relevant data-retention requirements.\n\nSupport SharePoint administration, access management, document collaboration, and information-sharing controls.\n\n2. Security, Compliance & Device ManagementImplement and maintain security controls, including MFA, Conditional Access, Data Loss Prevention (DLP), and sensitivity labels.\n\nAdminister Microsoft Purview compliance tools, including DLP policies, retention labels, eDiscovery, and audit logging.\n\nManage devices through Microsoft Intune and monitor device compliance.\n\nImplement appropriate application protection and device security policies.\n\nMaintain effective backup, disaster recovery, business continuity, and information-security protocols.\n\nSupport compliance with the Ghana Data Protection Act, 2012 (Act 843) and applicable donor requirements.\n\nIdentify cybersecurity risks and implement appropriate controls to protect organizational systems, devices, and information.\n\nPromote good cybersecurity practices among staff through training, guidance, and awareness activities.\n\n3. IT Support & Systems AdministrationInstall, configure, maintain, and troubleshoot computers, printers, mobile devices, software, and other IT equipment.\n\nProvide effective first- and second-line technical support to staff and resolve IT issues within agreed service levels.\n\nManage office and field networks, internet connectivity, Wi-Fi systems, and related infrastructure.\n\nMonitor network performance and troubleshoot connectivity, hardware, and systems issues.\n\nMaintain IT asset registers and ensure accurate records of organizational technology equipment.\n\nSupport the procurement, deployment, maintenance, replacement, and disposal of IT assets.\n\nManage relationships with IT vendors, Internet Service Providers (ISPs), consultants, and other technology service providers.\n\nSupport data collection platforms such as KoboCollect and data visualization and reporting tools such as Power BI.\n\nSupport donor platforms and other digital systems used by FAWE Ghana.\n\n4. Websites, Digital Platforms & CommunicationsSupport the maintenance and effective operation of the FAWE Ghana website and other digital assets.\n\nCollaborate with the Communications and Advocacy team to maintain reliable digital platforms and online resources.\n\nProvide technical support for digital campaigns, online platforms, and technology-enabled advocacy activities.\n\nAssist with the administration and security of organizational digital accounts and platforms.\n\n5. Events, Training & User SupportProvide technical support for virtual meetings, webinars, conferences, presentations, and hybrid events.\n\nPrepare and maintain user guides, technical documentation, and troubleshooting resources.\n\nTrain staff on Microsoft 365, cybersecurity, collaboration tools, and other relevant IT systems.\n\nProvide practical guidance that helps staff use technology effectively and securely.\n\nPromote responsible use of organizational IT resources and information systems.\n\n6. Documentation & ReportingMaintain accurate IT asset inventories, user databases, system documentation, and technology records.\n\nTrack system usage, IT incidents, service performance, and technology-related activities.\n\nPrepare and submit timely reports on IT performance, application usage, incidents, and system health.\n\nMaintain appropriate records of IT procurement, licenses, vendor agreements, maintenance activities, and service contracts.\n\nDocument IT procedures and continuously improve internal technology processes.\n\nKey Working Relationships\nInternalExecutive Director\n\nHead of Administration\n\nCommunications and Advocacy Team\n\nFAWE Ghana staff and users across relevant departments\n\nExternalIT vendors and service providers\n\nInternet Service Providers (ISPs)\n\nIT consultants\n\nFAWE Head Office IT team\n\nIT Officers from other FAWE Chapters\n\nRelevant technology and regulatory stakeholders\n\nQualification Required & Experience\nBachelor’s degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field.\n\nProven experience working as an IT Officer, Systems Administrator, IT Support Specialist, or in a similar role.\n\nStrong hands-on experience administering Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint, Intune, and Purview.\n\nPractical experience managing user identities, permissions, MFA, Conditional Access, and other security controls.\n\nExperience with computer hardware, network administration, Wi-Fi, internet connectivity, and IT troubleshooting.\n\nKnowledge of cybersecurity principles, data protection, backup, disaster recovery, and information-security practices.\n\nWorking knowledge of the Ghana Data Protection Act, 2012 (Act 843) and relevant donor compliance requirements.\n\nFamiliarity with KoboCollect, Power BI, or similar data collection and visualization platforms will be an advantage.\n\nStrong troubleshooting, analytical, organizational, and problem-solving skills.\n\nExcellent communication and interpersonal skills.\n\nAbility to explain technical issues clearly to users with different levels of technical knowledge.\n\nStrong documentation and reporting skills.\n\nAbility to manage multiple priorities, work independently, and respond effectively to urgent technical issues.\n\nHigh level of integrity and discretion when handling confidential organizational and personal information.\n\nWhat We Offer\nAt FAWE Ghana, we believe technology should empower people to work more effectively and create greater impact. We provide a collaborative and purpose-driven environment where IT professionals can contribute directly to organizational efficiency, information security, and digital transformation.\nAs an IT Officer, you will work with diverse teams, support meaningful programs, strengthen digital capabilities, and help ensure that FAWE Ghana has reliable and secure technology systems to advance its mission.\nHow to Apply\nApply online by clicking on the application button.\nApplication Deadline: 20 October 2026\n RelatedSHARE with someone special:","description_format":"text","description_chars":8907,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Ghana","iso":"GH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-06T05:25:00Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["seen:5","win:early","comp:attention"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fawe-it-officer","json_url":"https://alion.io/job/fawe-it-officer.json","meta":{"generated_at":"2026-10-11T05:06:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4561,"day_limit":5000,"remaining_today":439,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3887599},"rest":"https://alion.io/mcp/rest/get_company?id=3887599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffawe-it-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffawe-it-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffawe-it-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fawe-it-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffawe-it-officer"}]}