{"id":3771423,"url":"https://alion.io/job/faye-hr-office-experience-coordinator","title":"HR & Office Experience Coordinator","company":{"id":2095406,"name":"Faye","domain":"withfaye.com","url":"https://alion.io/company/withfaye","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:04:55Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T04:10:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nWho We Are:\nFaye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip.\nWe’ve raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast.\nWe’re there for travelers throughout their entire journey, from the moment they book to the moment they’re back home.\nThe bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It’s hard to pull off. That’s the point.\nCome build what’s next with us.\nWhat We're Looking For:\nAs we continue to grow, we’re looking for a HR & Office Experience Coordinator to help make our Richmond office a great place to work. If you’re highly organized, proactive, love working with people, and enjoy making things happen, we’d love to meet you!\nAbout The Role:\nAs our HR & Office Experience Coordinator, you’ll take full ownership of the day-to-day operations of our Richmond office, ensuring a smooth, organized, and welcoming workplace for employees and visitors.\nYou’ll coordinate and execute employee experience activities in close partnership with our US HR Manager, and provide hands-on administrative and operational support to our VP of Claims & CX and his teams.\nYou’ll also assist our US HR Manager with administrative tasks related to HR processes as needed.\nThis is a hands-on, execution-focused role for someone who takes pride in getting things done, pays attention to the details, and enjoys making a difference in people’s everyday work experience.\nResponsibilities\nWhat You'll Do:\nOffice Operations\nOwn the day-to-day operations of our Richmond office, ensuring everything runs smoothly and the workplace is organized, welcoming, and well-maintained.\nManage office supplies, kitchen inventory, snacks, coffee, and other daily essentials.\nCoordinate mail, deliveries, shipping, office equipment, and general office needs.\nServe as the main point of contact for building management, maintenance providers, and local office vendors.\nCoordinate catering, office purchases, invoices, and other office-related administrative activities.\nWelcome visitors and help ensure a positive experience for employees and guests.\nProactively identify and resolve office-related issues and find ways to improve daily operations.\nEmployee Experience & HR Administration Support\nCoordinate and execute employee experience initiatives, events, celebrations, and engagement activities in partnership with the US HR Manager.\nTake ownership of event logistics and execution, ensuring activities are delivered smoothly from start to finish.\nCoordinate vendors, catering, supplies, setup, and other event arrangements.\nBring ideas and suggestions to improve the office experience while helping turn plans into action.\nAssist with onboarding and offboarding coordination, including documentation, scheduling, equipment coordination, and other logistics.\nSupport employee records management, HR system updates, and routine administrative tasks.\nAssist with the coordination and execution of HR processes and initiatives under the guidance of the US HR Manager.\nOperational & Administrative Support to VP of Claims & CX\nProvide hands-on administrative support to the VP of Claims & CX and his teams, including processing Claims & CX-related mail and documents, printing, scanning, shipping, and other recurring operational tasks.\nManage recurring administrative activities that support the daily work of the Claims & CX departments.\nHandle additional administrative and operational tasks based on the VP’s priorities and the evolving needs of both teams.\nRequirements\nWhat Makes You A Great Fit:\n2-4 years of experience in office administration, office management, employee experience, or a similar role.\nHighly organized, detail-oriented, and able to manage multiple tasks and priorities effectively.\nProactive, resourceful, and hands-on, with a strong sense of ownership and the ability to solve problems and get things done independently.\nStrong interpersonal and communication skills, with a service-oriented mindset and a passion for helping others.\nComfortable supporting multiple stakeholders and adapting to changing priorities.\nTech-savvy and comfortable working with Google Workspace, Slack, and other digital tools.\nExperience coordinating events or employee engagement activities is a plus.\nExperience working in a fast-growing company or startup is a plus.\nWhat Success Looks Like:\nOur Richmond office runs smoothly, with day-to-day needs handled proactively and independently.\nEmployees and visitors enjoy a welcoming, organized, and positive office environment.\nEmployee events, celebrations, and initiatives are executed smoothly and with attention to detail.\nThe VP of Claims & CX and his teams receive reliable administrative support, reducing time spent on recurring operational tasks.\nThe US HR Manager can focus on her core HR responsibilities, knowing that employee experience activities and administrative tasks are being executed effectively.\nOffice operations and administrative processes become more efficient as Faye continues to grow.\nLocation & Schedule:\nThis is a part-time (Monday-Thursday), on-site position based in our Richmond, VA office. Daily office presence is an essential part of the role.\nIf you’re someone who loves creating great experiences, keeping things organized, and making things happen, we’d love to hear from you!","description_format":"text","description_chars":5542,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Travel Technology","InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-04T21:42:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/faye-hr-office-experience-coordinator","json_url":"https://alion.io/job/faye-hr-office-experience-coordinator.json","meta":{"generated_at":"2026-11-09T04:53:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2095406},"rest":"https://alion.io/mcp/rest/get_company?id=2095406"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffaye-hr-office-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffaye-hr-office-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffaye-hr-office-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/faye-hr-office-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffaye-hr-office-experience-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3771423}},{"tool":"search_jobs","arguments":{"company":"withfaye.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3771423},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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