{"id":2595700,"url":"https://alion.io/job/fazz-junior-payment-operations-associate","title":"Junior Payment Operations Associate","company":{"id":50214,"name":"Fazz","domain":"fazz.com","url":"https://alion.io/company/fazz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talenta","truth_index":{"grade":"C","score":60,"open_postings":12,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, 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(Engineering, Customer Support, Legal/Compliance) serta mitra penyedia jasa pembayaran (payment gateway, bank, dll.) untuk menerapkan solusi cepat (workaround) dan mengawal implementasi solusi permanen.\nPemantauan Alur Transaksi & Deteksi Anomali:\nMelakukan pemantauan aktif (monitoring) terhadap alur transaksi masuk dan keluar guna mendeteksi anomali, kegagalan sistem, atau penurunan tingkat keberhasilan transaksi (success rate) secara dini.\nMenjalankan prosedur pemeriksaan kesiapan operasional (operational readiness) harian, termasuk proses pembukaan/penutupan saluran pembayaran atau pemeliharaan sistem terencana (scheduled maintenance).\nManajemen Insiden & Analisis Akar Masalah:\nMendampingi Payment Ops Lead dalam memimpin penanganan insiden operasional pembayaran untuk meminimalkan dampak finansial dan kerugian pelanggan.\nMenyusun laporan analisis akar masalah (Root Cause Analysis/RCA) atas insiden pembayaran yang terjadi dan merekomendasikan langkah mitigasi preventif.\nPelaporan Tren & Analisis Data:\nMengumpulkan, mengolah, dan menganalisis data tren kendala pembayaran serta tiket dukungan pelanggan untuk mengidentifikasi pola kegagalan transaksi.\nMenyediakan data dan laporan berkala bagi Payment Ops Lead sebagai bahan pertimbangan dalam pengambilan keputusan berbasis data dan perbaikan kualitas layanan.\nKepatuhan & Penyelarasan Proses:\nMemastikan seluruh prosedur operasional harian pembayaran berjalan sesuai dengan standar operasional prosedur (SOP), ekspektasi bisnis, dan regulasi industri keuangan/pembayaran yang berlaku.\nRequirements\nPengalaman Kerja: Minimal 1 tahun pengalaman relevan di bidang operasional keuangan (financial operations), rekonsiliasi (reconciliation), penyelesaian transaksi (settlements), atau treasury.\nPengetahuan Industri: Diutamakan memiliki pengalaman di industri teknologi finansial (fintech) serta pemahaman yang kuat mengenai sistem pembayaran (payment system).\nPerbankan & Regulasi: Memiliki pengalaman di industri perbankan serta terbiasa dengan proses pelaporan regulasi (regulatory reporting).\nKeahlian Teknis: Terbiasa dan mahir mengoperasikan platform internet banking, khususnya dalam kapasitas sebagai pembuat transaksi (Maker).\nKepemimpinan Tim: Memiliki jiwa kepemimpinan yang kuat untuk membimbing, mengarahkan, dan mengawasi operasional harian anggota tim junior atau operator.\nKoordinasi Alur Kerja: Mampu membagi dan memprioritaskan tugas operasional, mengelola pergantian shift kerja, serta menjaga akuntabilitas di dalam tim.\nPenyelesaian Masalah & Pelatihan: Mampu melatih anggota tim dalam penanganan kendala transaksi yang kompleks, tata cara eskalasi insiden, serta kepatuhan terhadap SOP.\nKetelitian Tinggi (Attention to Detail): Sangat teliti dan memiliki tingkat akurasi tinggi dalam memproses serta memantau transaksi keuangan berfluktuasi tinggi.\nPola Pikir Analitis: Memiliki kemampuan analitis yang kuat dengan pendekatan berbasis data (data-driven) untuk mendeteksi anomali operasional, memantau tren pembayaran, dan mengoptimalkan proses kerja.\nManajemen Waktu: Mampu mengelola waktu dengan sangat baik serta menentukan prioritas tugas operasional yang kritis di tengah tenggat waktu yang ketat.\nKomunikasi Audit & Regulasi: Memiliki keterampilan komunikasi yang efektif untuk mendukung kebutuhan audit serta hal-hal yang berkaitan dengan kepatuhan regulasi.\nKemampuan Bahasa: Nyaman dan lancar menggunakan bahasa Inggris tingkat dasar untuk kebutuhan komunikasi kerja dan operasional harian.\nBenefits\nCompetitive salary & performance bonus\nBPJS Kesehatan & Ketenagakerjaan\nPrivate health insurance\nPaid annual leave & sick leave\nHybrid / flexible working arrangement\nProfessional development & training support\nCareer growth opportunities in a fast-growing fintech company\nLaptop / work equipment provided\nTeam bonding & company events\nDynamic and collaborative work 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