{"id":3408594,"url":"https://alion.io/job/fbca-receptionist-starting-well","title":"Receptionist (Starting Well)","company":{"id":2382864,"name":"FBCA","domain":"fbca.org.uk","url":"https://alion.io/company/fbca","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30408,"max":32187,"currency":"GBP","period":"year","gross":null,"usd_annual":42837},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T11:59:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T08:14:22Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Starting Well Receptionist\nGrade G3\n£30,408 to £32187Ppa\nEnhanced DBS Required\nJoin us in making a difference for children, young people and families across Havering.\nThe London Borough of Havering is seeking a professional, enthusiastic and customer-focused Starting Well Receptionist to provide high-quality front-of-house and administrative support across our Early Help and Targeted Family Support centres. This role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.\nAbout the Role\nAs a Starting Well Receptionist, you will be the first point of contact for families, visitors and professionals accessing our services. You will play a key role in ensuring our centres operate efficiently, providing reception cover, administrative support and assistance with the day-to-day running of our buildings.\nWhat You'll Be Doing\nProviding a welcoming, professional reception service across Starting Well centres.\nResponding to enquiries from service users face-to-face, by telephone and email.\nMaintaining accurate records and updating IT systems.\nSupporting diary and room booking management for centre activities, programmes and registrations.\nOperating booking management and till systems, processing payments and issuing receipts where required.\nAssisting with the smooth operation of buildings, including reporting repairs, ordering supplies and supporting health and safety checks.\nProviding high-quality administrative support to operational teams.\nSupporting compliance with safeguarding, confidentiality, GDPR, equality, diversity and health and safety requirements. \nAbout You\nWe are looking for someone who:\nHas excellent customer service and communication skills.\nIs organised, proactive and able to prioritise competing demands.\nHas good IT skills, including Microsoft Office applications.\nDemonstrates accuracy and attention to detail.\nHas a positive, flexible and can-do approach to work.\nIs willing to learn new systems and processes.\nCan work independently whilst contributing effectively as part of a wider team. \nWorking Arrangements\nThis post is based across a number of Starting Well operational centres and buildings within the borough. The successful candidate must be able to travel between locations as required. Flexibility is essential, as occasional work outside normal office hours may be required to meet service needs. Core centre hours are 8:45am to 5:00pm, Monday to Friday.\nWhy Join Havering?\nAt Havering, we are passionate about supporting children and families to achieve the best possible outcomes. In return, we offer:\nA supportive and inclusive working environment.\nOpportunities for learning and development.\nFlexible working arrangements where service needs allow.\nMembership of the Local Government Pension Scheme.\nAccess to employee wellbeing initiatives and staff benefits.\n\nApply Today\nIf you are a motivated and customer-focused individual who enjoys working with people and wants to contribute to services that support children and families, we would love to hear from you.\nFor an informal discussion about the post, please \nThe closing date for the receipt of applications is 8/11//2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.\nYou will be notified if your application has been successful. Interview date to be confirmed.\nPlease viewJob Profilehere\nAdditional Information\nWe want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.\nThe London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.\nPlease attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.\nWe practice anonymised recruitment. 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