{"id":3415552,"url":"https://alion.io/job/fca-redress-pathways-associate","title":"Redress Pathways Associate","company":{"id":1753788,"name":"FCA","domain":"fca.org.uk","url":"https://alion.io/company/fca-org-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Leeds, United Kingdom","Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":43100,"max":48000,"currency":"GBP","period":"year","gross":null,"usd_annual":63882},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-10-28T19:16:36Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-07T01:25:10Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Title: Redress Pathways Associate \nDivision: Supervision, Policy & Competition (SPC)\nDepartment: Prudential, Redress & Reporting Policy\n Salary: National (Edinburgh and Leeds) ranging from £43,100 to £48,000 and London £47,300 to £53,000 (salary offered will be based on skills and experience)\nThis role is graded as: Associate - Leve 8 - Regulatory\nYour external recruitment contact is Steve Christopher via .\nYour internal recruitment contact is Louis Vandenburgh via .\nApplications must be submitted through our online portal. Applications sent via social media or email will not be accepted. \nAbout the FCA and team\nWe regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK.\nSPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The\nRedress & Reporting Policy Department plays a vital role in shaping the FCA’s approach to consumer redress, compensation and claims management. The team leads on the policies that help ensure consumers are treated fairly when things go wrong and that effective protections are in place when firms fail.\nRole responsibilities\nSupport the delivery of high-profile policy work on consumer redress, compensation and claims management, helping to improve outcomes for millions of consumers across the UK\nContribute to the design and development of policy proposals and public consultations, influencing the future regulatory landscape\nCreate clear, high-quality communications, briefings and responses for a wide range of internal and external stakeholders\nProvide expert advice and guidance to colleagues, firms, consumer groups and industry bodies on complex consumer protection issues\nCollaborate across the FCA and with key external partners to develop a joined-up approach to consumer redress and compensation, including in cases of firm failure\nBuild effective stakeholder relationships, supporting information sharing, regulatory cooperation and the delivery of key commitments\nLeverage data and insights from firms, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS) to inform policy decisions and strengthen consumer protection\nSkills required\nMinimum:\nPrior experience of dealing with policy issues relevant to consumer protection in regulated industries\nPrior experience of working within Retail Financial Services\nEssential:\nStrong understanding of the FCA’s regulatory approach and commitment to delivering positive consumer outcomes\nGood knowledge of public policy development and the factors that shape effective regulatory decision-making\nAbility to analyse complex information, apply sound judgement and develop balanced, evidence-based recommendations\nCollaborative and adaptable approach, with the ability to contribute innovative ideas and solutions to regulatory challenges\nExcellent organisational skills, with the ability to manage competing priorities and deliver high-quality work to deadlines\nStrong written and verbal communication skills, with the ability to distil complex issues into clear, concise messages\nConfidence engaging with a range of internal and external stakeholders and acting as a credible representative of the FCA\nKnowledge of consumer redress and compensation frameworks, including relevant FCA rules, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS)\nBenefits\n25 days annual leave plus bank holidays \nColleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices.\nNon-contributory pension (8-12% depending on age) and life assurance at eight times your salary \nPrivate healthcare with Bupa, income protection and 24/7 Employee Assistance \n35 hours of paid volunteering annually \nA flexible benefits scheme designed around your lifestyle \nFor a full list of our benefits and our recruitment process as a whole visit our benefits page.\nOur values and culture\nOur colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation and delivers better regulation.\nIf you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.\nWe welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable. \nDisability confident: our hiring approach \nWe’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements. \nUseful information and timelines\nTimeline:\nJob advert close: 8th November 2026 at Midnight \nCV Review/Shortlist: 10th November 2026\nInterviews: w/c 16th November 2026\nYour Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time","description_format":"text","description_chars":5805,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Central Banks & Financial Regulators"],"lifecycle":[{"event":"open","at":"2026-10-28T19:16:36Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.839,"p_room":0.945,"age_days":9,"expected_fill_days":17,"reasons":["conf:4","win:mid"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":63882,"is_top_pay":false},"html_url":"https://alion.io/job/fca-redress-pathways-associate","json_url":"https://alion.io/job/fca-redress-pathways-associate.json","meta":{"generated_at":"2026-11-07T18:10:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753788},"rest":"https://alion.io/mcp/rest/get_company?id=1753788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffca-redress-pathways-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffca-redress-pathways-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffca-redress-pathways-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fca-redress-pathways-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffca-redress-pathways-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3415552}},{"tool":"search_jobs","arguments":{"company":"fca.org.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3415552},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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