MNL - IT Support Officer, EO
Confirmed on the employer's own hiring board on Oct 10, 2026. First seen by Alion on Oct 9, 2026.
Job Category
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Job Description (Roles and Responsibilities)
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The British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the embassy’s values of Respect, Integrity, Collaboration and Excellence.
Main purpose of job:
The jobholder will manage the effective day-to-day operation, maintenance and security of British Embassy Manila’s IT systems, including Osprey, standalone IT infrastructure, end-user devices, VOIP telephony, mobile devices, authorised applications, Microsoft 365 tools and other communication technologies, in line with FCDO standards.
The role acts as Post’s focal point for ICT issues, working with UK-based teams, PAGSs, the Helpdesk, Regional Service Manager, Service Delivery Manager, Secure Technical Support Officer and other stakeholders to monitor service performance, resolve issues, report incidents or degradations promptly, and escalate through the correct channels where required.
The jobholder will brief users on IT security responsibilities, standard operating procedures and the Acceptable Use Policy; support crisis and business continuity readiness through ICT and Crisis Committee participation; line manage the Deputy ITSO; and contribute to practical service improvements using approved digital tools.
Roles and responsibilities / what will the jobholder be expected to achieve?
- Oversee day-to-day local IT service delivery for British Embassy Manila, helping to maintain reliable systems, respond to user issues, manage priorities and deliver timely support in line with Post needs and FCDO standards.
- Act as Post’s primary local focal point for ICT matters, assessing and coordinating the resolution of user, system, network, infrastructure and security issues. Make sound operational decisions, engage the appropriate specialist teams and follow issues through to resolution.
- Promote compliance with FCDO IT, cyber security, information management, asset, access and acceptable-use policies by briefing users, distributing Standard Operating Procedures, reporting security breaches through the correct channels and maintaining local records where required.
- Maintain effective governance and audit readiness by ensuring asset, access, incident, service request, assurance and business continuity records are complete, accurate and current.
- Provide induction, guidance and user support on IT procedures, system use, cyber security responsibilities, approved digital tools and changes to FCDO ways of working.
- Contribute as an active member of the ICT Committee and Crisis Committee, supporting readiness checks, incident response arrangements and availability of IT equipment, connectivity and secure communications.
- Manage local IT planning, resources and service improvements, including supplier coordination, procurement, expenditure monitoring and routine changes to systems or infrastructure. Ensure risks, approvals, records and user communications are managed through approved FCDO procedures.
- Line manage and provide clear direction to the Deputy ITSO, setting priorities, allocating work, supporting performance and ensuring timely delivery to the required standard.
Resources managed (staff and expenditure)
The role will manage local IT-related with line management, tasking, performance support and oversight of DITSO, contractors, suppliers and service providers where required. The jobholder will contribute to IT budget planning, forecasting and monitoring; support procurement or renewal activity; maintain accurate records; assess local risks; and ensure value for money, compliance and audit readiness in line with FCDO financial and assurance controls.
Essential qualifications, skills and experience
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- Relevant degree or professional qualification in Information Technology, digital services, information systems, computer science or a related technical field.
- At least three (3) years’ current relevant experience, in the candidate’s current role or capacity, supporting IT service delivery or IT service management, infrastructure, authorised applications, devices, user support and incident escalation in a professional environment.
- Strong troubleshooting and diagnostic skills, with the ability to assess infrastructure, connectivity, hardware, software and user issues, make sound decisions, prioritise competing demands and escalate appropriately.
- Working knowledge of data infrastructure cabling, including copper and fibre, and basic telephony support, with the ability to diagnose common issues, coordinate support and escalate where specialist input is required.
- Good understanding of IT security, asset and access controls, information management, audit readiness, business continuity and the importance of protecting technology infrastructure.
- Strong Microsoft 365 and digital workplace capability, including SharePoint, Teams, Power Apps and approved AI tools, with the ability to support responsible adoption, strengthen reporting and improve local processes.
- At least three (3) years’ experience in line management in the candidate’s current role, including setting priorities, tasking work, supporting performance, providing guidance and ensuring delivery through others.
- Experience supporting budget monitoring, procurement, supplier coordination or contract/service provider management, with a focus on value for money and compliance with organisational controls.
- Strong stakeholder management and communication skills, with the ability to explain technical issues clearly, influence users, manage expectations and translate operational requirements into secure, practical IT solutions.
Language requirements:
- Languages: English
- Level of language required: Proficient
Desirable qualifications, skills and experience
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- Experience leading IT or digital change in a corporate, government, diplomatic or international organisation, including delivery of technology improvements across multiple teams or stakeholder groups.
- Professional certification or training in IT service management, cybersecurity, networking, cloud services, Microsoft 365 administration, Power Platform or a related digital discipline.
- Experience developing or administering Power Apps, automation tools, SharePoint sites, dashboards or approved AI-enabled solutions to improve business processes, reporting, information management or service delivery.
- Experience supporting IT elements of crisis response, business continuity planning, incident management or high-profile operational events where technology availability and secure communications were critical.
- Experience contributing to IT roadmaps, service improvement plans, budget forecasting, supplier performance management or audit/assurance activity.
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Required behaviours
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Changing and Improving, Communicating and Influencing, Making Effective Decisions, Managing a Quality Service
Application deadline: 25 October 2026 /*generated inline style */
Grade: Executive Officer (EO) /*generated inline style */
Working hours per week: 36 /*generated inline style */
Location (City): Manila /*generated inline style */
Salary Currency: PHP /*generated inline style */
Salary: 68,290 /*generated inline style */
Type of Salary: monthly /*generated inline style */
Other benefits and conditions of employment
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Benefits:
The British Embassy Manila offers the following:
- A competitive compensation package
- 36-hour work week
- Guaranteed 13th and 14th month pay
- 20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January)
- Extensive medical insurance
- Life insurance
- Access to a guaranteed 5 days of learning opportunities a year.
Learning and Development Opportunities:
You will be encouraged to pursue your own learning and development while in the job and will be able to access a range of on the job opportunities as well as training and other forms of L&D where appropriate. There are also opportunities to get involved in other Embassy activities, both professionally and socially.
The British Embassy is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality. Everyone is encouraged to take responsibility, be innovative and work together.
There is plenty of opportunity to develop on and off the job, and to establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professionalism.
Working Patterns:
Due to nature of job, job holder will be required to work at post.
Other Information:
Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.
No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Candidates are expected to have a valid NBI Clearance.
The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require.
Additional information
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This is a fixed-term role of 12 months.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
Note:All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles: Civil Service behaviours which provides detailed guidance on how the behaviours are defined.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearance
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Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
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