{"id":2125099,"url":"https://alion.io/job/fcdo-mnl-it-support-officer-eo","title":"MNL - IT Support Officer, EO","company":{"id":2691885,"name":"Fcdo","domain":"fcdo.gov.uk","url":"https://alion.io/company/fcdo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oleeo","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power Apps","optional":false},{"name":"SharePoint","optional":false},{"name":".NET","optional":true},{"name":"Agile","optional":true},{"name":"C#","optional":true},{"name":"Incident Management","optional":true},{"name":"JavaScript","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:29:33Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-10T22:49:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Category\n\ndata-field_value=\"784\" >\nForeign, Commonwealth and Development Office (Operations and Corporate Services)\n\nJob Description (Roles and Responsibilities)\n\n>\nThe British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the embassy’s values of Respect, Integrity, Collaboration and Excellence.\nMain purpose of job:\nThe jobholder will manage the effective day-to-day operation, maintenance and security of British Embassy Manila’s IT systems, including Osprey, standalone IT infrastructure, end-user devices, VOIP telephony, mobile devices, authorised applications, Microsoft 365 tools and other communication technologies, in line with FCDO standards.\nThe role acts as Post’s focal point for ICT issues, working with UK-based teams, PAGSs, the Helpdesk, Regional Service Manager, Service Delivery Manager, Secure Technical Support Officer and other stakeholders to monitor service performance, resolve issues, report incidents or degradations promptly, and escalate through the correct channels where required.\nThe jobholder will brief users on IT security responsibilities, standard operating procedures and the Acceptable Use Policy; support crisis and business continuity readiness through ICT and Crisis Committee participation; line manage the Deputy ITSO; and contribute to practical service improvements using approved digital tools.\nRoles and responsibilities / what will the jobholder be expected to achieve?\nOversee day-to-day local IT service delivery for British Embassy Manila, helping to maintain reliable systems, respond to user issues, manage priorities and deliver timely support in line with Post needs and FCDO standards.\nAct as Post’s primary local focal point for ICT matters, assessing and coordinating the resolution of user, system, network, infrastructure and security issues. Make sound operational decisions, engage the appropriate specialist teams and follow issues through to resolution.\nPromote compliance with FCDO IT, cyber security, information management, asset, access and acceptable-use policies by briefing users, distributing Standard Operating Procedures, reporting security breaches through the correct channels and maintaining local records where required.\nMaintain effective governance and audit readiness by ensuring asset, access, incident, service request, assurance and business continuity records are complete, accurate and current.\nProvide induction, guidance and user support on IT procedures, system use, cyber security responsibilities, approved digital tools and changes to FCDO ways of working.\nContribute as an active member of the ICT Committee and Crisis Committee, supporting readiness checks, incident response arrangements and availability of IT equipment, connectivity and secure communications.\nManage local IT planning, resources and service improvements, including supplier coordination, procurement, expenditure monitoring and routine changes to systems or infrastructure. Ensure risks, approvals, records and user communications are managed through approved FCDO procedures.\nLine manage and provide clear direction to the Deputy ITSO, setting priorities, allocating work, supporting performance and ensuring timely delivery to the required standard.\n Resources managed (staff and expenditure)\nThe role will manage local IT-related with line management, tasking, performance support and oversight of DITSO, contractors, suppliers and service providers where required. The jobholder will contribute to IT budget planning, forecasting and monitoring; support procurement or renewal activity; maintain accurate records; assess local risks; and ensure value for money, compliance and audit readiness in line with FCDO financial and assurance controls.\n\nEssential qualifications, skills and experience\n\n>\n\nRelevant degree or professional qualification in Information Technology, digital services, information systems, computer science or a related technical field.\nAt least three (3) years’ current relevant experience, in the candidate’s current role or capacity, supporting IT service delivery or IT service management, infrastructure, authorised applications, devices, user support and incident escalation in a professional environment.\nStrong troubleshooting and diagnostic skills, with the ability to assess infrastructure, connectivity, hardware, software and user issues, make sound decisions, prioritise competing demands and escalate appropriately.\nWorking knowledge of data infrastructure cabling, including copper and fibre, and basic telephony support, with the ability to diagnose common issues, coordinate support and escalate where specialist input is required.\nGood understanding of IT security, asset and access controls, information management, audit readiness, business continuity and the importance of protecting technology infrastructure.\nStrong Microsoft 365 and digital workplace capability, including SharePoint, Teams, Power Apps and approved AI tools, with the ability to support responsible adoption, strengthen reporting and improve local processes.\nAt least three (3) years’ experience in line management in the candidate’s current role, including setting priorities, tasking work, supporting performance, providing guidance and ensuring delivery through others.\nExperience supporting budget monitoring, procurement, supplier coordination or contract/service provider management, with a focus on value for money and compliance with organisational controls.\nStrong stakeholder management and communication skills, with the ability to explain technical issues clearly, influence users, manage expectations and translate operational requirements into secure, practical IT solutions.\nLanguage requirements:\nLanguages: English\nLevel of language required: Proficient\n\nDesirable qualifications, skills and experience\n\n>\n\nExperience leading IT or digital change in a corporate, government, diplomatic or international organisation, including delivery of technology improvements across multiple teams or stakeholder groups.\nProfessional certification or training in IT service management, cybersecurity, networking, cloud services, Microsoft 365 administration, Power Platform or a related digital discipline.\nExperience developing or administering Power Apps, automation tools, SharePoint sites, dashboards or approved AI-enabled solutions to improve business processes, reporting, information management or service delivery.\nExperience supporting IT elements of crisis response, business continuity planning, incident management or high-profile operational events where technology availability and secure communications were critical.\nExperience contributing to IT roadmaps, service improvement plans, budget forecasting, supplier performance management or audit/assurance activity.\n\ndata-instance=\"1\"\ndata-section_id=\"35030\"\nclass=\" form_section hform_label_pos_left\"\n>\n\nRequired behaviours\n\ndata-field_value=\"ARRAY(0x562d7bf74ab8)\" >\nChanging and Improving, Communicating and Influencing, Making Effective Decisions, Managing a Quality Service\n\n Application deadline: 25 October 2026 /*generated inline style */\nGrade: Executive Officer (EO) /*generated inline style */\nWorking hours per week: 36 /*generated inline style */\nLocation (City): Manila /*generated inline style */\nSalary Currency: PHP /*generated inline style */\nSalary: 68,290 /*generated inline style */\nType of Salary: monthly /*generated inline style */\nOther benefits and conditions of employment\n\n>\n Benefits:\nThe British Embassy Manila offers the following:\nA competitive compensation package\n36-hour work week\nGuaranteed 13th and 14th month pay\n20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January)\nExtensive medical insurance\nLife insurance\nAccess to a guaranteed 5 days of learning opportunities a year.\nLearning and Development Opportunities:\nYou will be encouraged to pursue your own learning and development while in the job and will be able to access a range of on the job opportunities as well as training and other forms of L&D where appropriate. There are also opportunities to get involved in other Embassy activities, both professionally and socially.\nThe British Embassy is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality. Everyone is encouraged to take responsibility, be innovative and work together.\nThere is plenty of opportunity to develop on and off the job, and to establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professionalism.\nWorking Patterns:\nDue to nature of job, job holder will be required to work at post.\nOther Information:\nEmployment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.\nNo accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.\nEmployees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.\nCandidates are expected to have a valid NBI Clearance.\nThe FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require.\n\nAdditional information\n\n>\nThis is a fixed-term role of 12 months.\nPlease note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.\nPlease be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.\nWe advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.\nPlease ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.\nNote:All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.\nOnly shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.\nTo ensure a successful application it is important that you expl...","description_format":"text","description_chars":13687,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Government","Fraud Detection","Digital Government","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-09T00:29:33Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fcdo-mnl-it-support-officer-eo","json_url":"https://alion.io/job/fcdo-mnl-it-support-officer-eo.json","meta":{"generated_at":"2026-10-11T02:26:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3914,"day_limit":5000,"remaining_today":1086,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2691885},"rest":"https://alion.io/mcp/rest/get_company?id=2691885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffcdo-mnl-it-support-officer-eo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffcdo-mnl-it-support-officer-eo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffcdo-mnl-it-support-officer-eo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fcdo-mnl-it-support-officer-eo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffcdo-mnl-it-support-officer-eo"}]}