{"id":3454387,"url":"https://alion.io/job/fce-global-corporate-it-helpdesk-specialist","title":"Corporate IT HelpDesk Specialist","company":{"id":4485821,"name":"FCE Global","domain":"fce.global","url":"https://alion.io/company/fce-global","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"IAM","optional":true}],"status":"live","first_seen_at":"2026-10-21T15:12:38Z","employer_posted_date":null,"last_verified_at":"2026-10-21T15:12:38Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"ABOUT FIRST CRYPTO EXCHANGE LLC\n\nFirst Crypto is a VARA-licensed OTC broker-dealer in Dubai serving individual and institutional clients. We are building our own platform for digital assets and fiat payments, including an OTC desk, web client, and mobile app.\n\nFCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.\n\nJOB OVERVIEW\n\nWe are looking for a Corporate IT HelpDesk Specialist to provide on-site IT support for our Dubai office and its employees.\n\nThe key objective of this role is to ensure the reliable operation, security, and maintenance of corporate devices, IT systems, and office infrastructure. You will manage employee devices and access, administer Google Workspace and corporate applications, support employee onboarding and offboarding, and resolve day-to-day IT issues.\n\nThis is a full-time, on-site position in Dubai, working closely with the team to maintain a secure and efficient working environment.\n\nKEY RESPONSIBILITIES\n\nSet up, configure, issue, maintain, and troubleshoot corporate laptops and mobile devices.\n\nManage corporate devices through Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) solutions within delegated access rights.\n\nAdminister Google Workspace, including user accounts, access permissions, groups, and corporate settings.\n\nManage employee IT onboarding and offboarding, including device allocation and retrieval, account provisioning, access changes, and deactivation.\n\nAdminister corporate applications and support employees with access and configuration issues.\n\nMaintain an up-to-date IT asset inventory, including laptops, mobile devices, peripherals, software licences, and equipment assignments.\n\nTrack software licences, renewals, and device allocations.\n\nProvide day-to-day technical support to employees, diagnosing and resolving hardware, software, and connectivity issues.\n\nMaintain and troubleshoot office IT infrastructure, including Wi-Fi, network connectivity, printers, and meeting room equipment.\n\nEnsure corporate devices are configured in accordance with internal security requirements and IT policies.\n\nDocument IT procedures, common issues, troubleshooting steps, and equipment management processes.\n\nCoordinate with external IT vendors and service providers when required.\n\nQUALIFICATIONS & SKILLS\n\nAt least 3 years of experience in IT support, corporate IT, or a similar technical support role.\n\nHands-on experience administering Google Workspace.\n\nPractical experience supporting macOS, iOS, and Android devices.\n\nHands-on experience with Mobile Device Management (MDM) solutions and corporate device management.\n\nFamiliarity with Endpoint Detection and Response (EDR) tools and endpoint security practices.\n\nGood understanding of networking fundamentals, including Wi-Fi, DNS, DHCP, and VPN.\n\nExperience managing user accounts, access permissions, software licences, and IT asset inventories.\n\nAbility to diagnose and resolve hardware, software, device configuration, and connectivity issues independently.\n\nStrong organizational skills and attention to detail, particularly when managing IT assets and employee access.\n\nGood documentation skills and the ability to follow established IT and security procedures.\n\nFluent English, with the ability to communicate effectively with colleagues and external service providers.\n\nA proactive, service-oriented approach and the ability to provide timely, reliable support in an office environment.\n\nWOULD BE A PLUS\n\nExperience working in fintech, financial services, cryptocurrency, or another regulated industry.\n\nExperience supporting IT operations in a security-conscious corporate environment.\n\nFamiliarity with identity and access management (IAM), endpoint security policies, and device compliance controls.\n\nExperience managing Google Workspace security settings and access policies.\n\nFamiliarity with IT service management tools, ticketing systems, and knowledge bases.\n\nRussian and English languages proficiency.\n\nWORKING CONDITIONS & BENEFITS\n\nLocation: Dubai, UAE.\n\nWorking Arrangement: Full-time, on-site at our Dubai office.\n\nWorking Hours: Monday to Friday, 9:00 AM – 6:00 PM.\n\nCompensation: Competitive salary based on experience.\n\nVisa: UAE employment visa support.\n\nVacation: 20 working days per year.\n\nSick Leave: 10 days per year.\n\nDays Off: 5 days per year.\n\nPublic Holidays: 8–10 days per year, depending on the applicable holiday 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