{"id":2321999,"url":"https://alion.io/job/fct-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1141213,"name":"FCT","domain":"fct.ca","url":"https://alion.io/company/fct-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":62,"open_postings":19,"ghost_share":0.632,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakville, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-02T00:00:00Z","employer_posted_date":"2026-06-02","last_verified_at":"2026-10-12T21:52:15Z","board_verified":true,"closed_at":null,"days_open":133,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":133},"description":"Company Summary\nCome work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.\nFCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.\nJob Summary\nWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.\nAs a Customer Service Representative, you will be responsible for inbound and outbound calls. You will be the first point of contact for your customers and will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional, friendly, and able to build rapport while owning every interaction. Attention to detail and the ability to think outside the box are essential. In your role, you will be an expert on the process and requirements to ensure transactions close smoothly and on time.HERE’S HOW YOU’LL CONTRIBUTE:\nEnsure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner.\n\nAddress lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required.\n\nEnsure service standards are being met by processing designated lender follow-up in accordance with the applicable program.\n\nCommunicate file updates to internal and external partners using internal computer systems.\n\nOrganize rush requests.\n\nAssist with preparation of document packages and reporting.\n\nMeet and exceed customers’ needs and expectations, escalating all issues to the department manager.\n\nHERE'S WHAT YOU'LL BRING:\nMinimum 3-5 years of experience in a call center environment and/or 3-5 years in a banking environment.\n\nMortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.\n\nExceptional phone manner with strong communication and interpersonal skills.\n\nAbility to build rapport and own every interaction.\n\nProven ability to problem-solve and prioritize issues.\n\nDetail-oriented and proven ability to multi-task in a fast-paced environment.\n\nAbility to exercise good judgment in protecting confidential information.\n\nIntermediate computer skills in MS Office products (Word, Excel, and PowerPoint).\n\nHybrid work model: 3 days in office required.\n\nOur core hours of operation are 8:00 a.m.-9:00 p.m., Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9:00 p.m.\n\nTotal Direct Compensation:\n45,880 - 55,130Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)\nHERE’S WHAT SETS US APART:\nThrough mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.\nComprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials\n\nGroup retirement savings plan with company match\n\nPaid holidays and generous paid time off\n\nHybrid work arrangements\n\nPaid volunteer opportunities and charitable donation matching\n\nEmployee recognition programs that include referral incentives\n\nPotential for performance-based incentives\n\nThe opportunity to participate in our stock purchase plan\n\nAnd more!\n\n*As per terms of the employment agreement\nFor over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.\nBy joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.\nThank you for considering FCT. We look forward to meeting you.\nIn accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.\nTo avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.\nFCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.","description_format":"text","description_chars":5846,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","PropTech"],"lifecycle":[{"event":"open","at":"2026-10-12T06:21:31Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.333,"p_room":0.28,"age_days":132,"expected_fill_days":48,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/fct-customer-service-representative-2","json_url":"https://alion.io/job/fct-customer-service-representative-2.json","meta":{"generated_at":"2026-10-13T03:17:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":683,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1141213},"rest":"https://alion.io/mcp/rest/get_company?id=1141213"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffct-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffct-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffct-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fct-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffct-customer-service-representative-2"}]}