{"id":1159074,"url":"https://alion.io/job/fct-customer-support-valuations","title":"Customer Support, Valuations","company":{"id":1141213,"name":"FCT","domain":"fct.ca","url":"https://alion.io/company/fct-ca","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":61,"open_postings":20,"ghost_share":0.65,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakville, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-11-08T00:06:29Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":81},"description":"Company Summary\nCome work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.\nFCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.\nJob Summary\nWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.\nHERE'S HOW YOU'LL CONTRIBUTE:\nCommunicate with internal/external customers via multiple mediums with accuracy and professionalism\nCommunicate decisions and information as well as manage daily Service Levels \nAddress and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience\nPerform back office tasks as required to complete the client interaction\nEducate customers on processes, ordering platforms and the various products FCT offers\nReview existing transactions and address and inform customers on any issues relating to their specific files, escalating when necessary \nKeep up to date on all policies, procedures, practices including department policies/practices and the Companywide best practices \nHERE'S WHAT YOU'LL BRING:\n1 year Customer Service - phone or in person\n1 year experience in Title Insurance, Real Estate or Residential Lending • 1 year Data entry • Post-Secondary education or equivalent work experience • Excellent communication skills, written and verbal in English and French (would be an asset) • Intermediate level proficiency (Word and Excel) • Team player who can work with minimal supervision • Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving • Availability to work between the hours of 8 am and 9 pm EST Monday to Friday. (7.5 hrs./day) • Ability to work independently and consistently meet strict deadlines with accuracy and thoroughness • Ability to deal with stressful situations while remaining calm and positive\nTotal Direct Compensation:\n50,470 - 60,640Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)\nHERE’S WHAT SETS US APART:\nThrough mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.\nComprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials\nGroup retirement savings plan with company match\nPaid holidays and generous paid time off\nHybrid work arrangements\nPaid volunteer opportunities and charitable donation matching\nEmployee recognition programs that include referral incentives\nPotential for performance-based incentives \nThe opportunity to participate in our stock purchase plan\nAnd more!\n*As per terms of the employment agreement\nFor over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.\nBy joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.\nThank you for considering FCT. We look forward to meeting you.\nWe may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.\nIn accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.\nTo avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.\nFCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.","description_format":"text","description_chars":5485,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property & Casualty Insurance","PropTech"],"lifecycle":[{"event":"open","at":"2026-09-23T22:52:55Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.466,"p_room":0.36,"age_days":81,"expected_fill_days":49,"reasons":["conf:4","stale_co","win:tail","crowd:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/fct-customer-support-valuations","json_url":"https://alion.io/job/fct-customer-support-valuations.json","meta":{"generated_at":"2026-11-08T04:39:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10082,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1141213},"rest":"https://alion.io/mcp/rest/get_company?id=1141213"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffct-customer-support-valuations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffct-customer-support-valuations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffct-customer-support-valuations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fct-customer-support-valuations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffct-customer-support-valuations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1159074}},{"tool":"search_jobs","arguments":{"company":"fct.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1159074},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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