{"id":2403905,"url":"https://alion.io/job/fdh-aero-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1967371,"name":"FDH Aero","domain":"fdhaero.com","url":"https://alion.io/company/fdhaero","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0.333,"time_to_fill_p50_days":49,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bremen, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T16:54:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-25T05:47:55Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Who Are We?\nFDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero - named a Best Places to Work in Aviation in 2024 - has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.\nFDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero - named a Best Places to Work in Aviation in 2024 - has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.\nWhy Work Here?\nAt FDH Aero, we understand that the strength of our brand comes from our people.\nWe invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.\nOur values guide everything we do:\nWe Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.\nWe Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.\nWe are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.\nWe Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.\nWe Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.\nWe Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.\nAs a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow’s supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.\nWe Are Looking For\nWe are seeking a Customer Service Representative will have a passion for delivering outstanding service, strong communication skills, and a keen attention to detail. As a key member of our team, you will play a vital role in ensuring customer satisfaction and building long-lasting relationships with clients.\nWhat You'll Do (Responsibilities)\nManages customer order book, on time deliveries, and expediting hot orders \nLiaise between customers and vendors for open PO’s \nResponds promptly and professionally to customer inquiries via phone, email, and online platforms \nProcess orders, quotes, and returns accurately and efficiently \nCoordinate with internal departments to ensure timely delivery of products and services \nProvide technical assistance and product information to customers as needed \nResolve customer issues and complaints in a timely and effective manner \nMaintain accurate records of customer interactions and transactions \nCollaborate with sales team to identify opportunities for upselling and cross-selling \nStay up to date on industry trends, products, and regulations to better serve customers \nAssist in developing and implementing customer service policies and procedures \nContribute to a positive and collaborative work environment \nPerforms other duties as assigned \nWhat You Bring (Qualifications & Skills):\nHigh school diploma or equivalent; bachelor's degree preferred \nPrevious 2 years of experience in customer service or sales, preferably in the aerospace industry \nExcellent communication and interpersonal skills \nStrong problem-solving abilities and attention to detail \nProficiency in MS Office and CRM software \nAbility to multitask and prioritize in a fast-paced environment \nKnowledge of aerospace components and terminology is a plus","description_format":"text","description_chars":4772,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Defense Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-13T00:13:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":12,"expected_fill_days":49,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/fdh-aero-customer-service-representative-2","json_url":"https://alion.io/job/fdh-aero-customer-service-representative-2.json","meta":{"generated_at":"2026-10-25T07:39:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1967371},"rest":"https://alion.io/mcp/rest/get_company?id=1967371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffdh-aero-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffdh-aero-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffdh-aero-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fdh-aero-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffdh-aero-customer-service-representative-2"}]}