{"id":1505302,"url":"https://alion.io/job/fdh-aero-customer-service-representative","title":"Customer Service Representative","company":{"id":1967371,"name":"FDH Aero","domain":"fdhaero.com","url":"https://alion.io/company/fdhaero","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0.333,"time_to_fill_p50_days":45,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hauppauge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-12T15:07:00Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-11-01T08:53:31Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"Who Are We?\nFDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers.\nWith more than 55+ years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions, Electronics, Hardware, Commercial Aftermarket, and Defense Aftermarket.\nFor more information, please visit the FDH Aero website.\nWhy Work Here?\nFast-paced & Impactful Work - Every decision helps keep aircraft flying and missions moving\nDriven Team & Culture - Supportive, driven colleagues who support you every step of the way\nHigh-Growth Opportunities - We invest in your success with training and development\nCompetitive Benefits Package - Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA) 401k matching, wellness activities and more\nAt FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.\nWe Are Looking For\nThe Customer Service Representative supports the Product Management team by managing day-to-day operational activities for assigned product portfolios or lines. This role focuses on administrative facilitation, data management, internal coordination, and execution of pricing, LTA and quoting, and supply chain processes under the guidance of senior team members. This position contributes to competitive pricing strategies, supplier collaboration, sales support, and overall supply chain efficiency by maintaining accurate product data, assisting with LTA and quote opportunities, and supporting product line objectives\nWhat You’ll Do\nAs an Customer Service Representative, you’ll be responsible for:\nOwn day-to-day product management process execution and operational support for assigned product portfolios, including data maintenance, pricing support, LTA and quote coordination, and issue resolution \nSupport management of product portfolios to maintain service levels, accurate information, and drive incremental business opportunities \nPerform comprehensive product data management, including Ship & Debit and SPA maintenance and system entry, manufacturer quote entry in ePDS and supplier portals, customer quote master manipulation, and pricing import/export support \nProvide historic sales, inventory, on-order, and other reporting support for product performance analysis \nMaintain vendor part files, MOQ and leadtime data, and other master product information \nAddress product data inquiries, pricing requests, and support sales team with product information while managing general internal and supplier inquiries \nExecute product management support activities and track progress to support product line goals, including assisting with product marketing and training materials \nCollaborate with internal stakeholders (Sales, Supply Chain) and suppliers to resolve product-specific pricing, availability, and operational issues \nMaintain system accuracy, monitor product health/metrics, and contribute to basic profitability and forecast reporting to support visibility into product performance \nResolve product inquiries, pricing discrepancies, complaints, and service requests across assigned portfolios in a timely manner, escalating complex or high-impact matters to senior team members\nWhat You Bring\nHigh school diploma or equivalent\nExperience in product support, sales support, pricing coordination, or a related administrative/sales role preferred \nStrong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment\nExcellent written and verbal communication skills for internal coordination and customer interactions\nAbility to work collaboratively in a team setting and follow established procedures and supervisory guidance\nWillingness to learn and adapt to product management strategies and best practices\nFlexibility to adapt to changing priorities in a fast-paced environment\nSpecial Requirements:\n U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required. \nITAR Requirement \n120.15. Some positions will require current U.S. Citizenship due to contract requirements. \nThis position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR\nJob Type: Full Time\nFDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.","description_format":"text","description_chars":5378,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military Logistics","Defense Manufacturing","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-30T05:23:17Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.452,"p_room":0.36,"age_days":80,"expected_fill_days":45,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/fdh-aero-customer-service-representative","json_url":"https://alion.io/job/fdh-aero-customer-service-representative.json","meta":{"generated_at":"2026-11-01T10:25:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1967371},"rest":"https://alion.io/mcp/rest/get_company?id=1967371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffdh-aero-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffdh-aero-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffdh-aero-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fdh-aero-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffdh-aero-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1505302}},{"tool":"search_jobs","arguments":{"company":"fdhaero.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1505302},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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