{"id":2158905,"url":"https://alion.io/job/fe-fundinfo-client-success-manager","title":"Client Success Associate","company":{"id":674972,"name":"FE fundinfo","domain":"fefundinfo.com","url":"https://alion.io/company/fefundinfo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":94000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T07:40:56Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T19:43:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Step into a relationship-first role where your work directly shapes how asset managers and distributors connect with the data they need to succeed.\nAs a Client Success Associate at FE fundinfo, you will own a portfolio of clients using our Data Mastering products, guiding them from their earliest steps as new users through to becoming confident, long-term partners. This is a role where your instinct for building trust and your understanding of the fund industry translate into real impact - for your clients and for the business. You will have the opportunity to work at the intersection of client relationships and product strategy, representing client voices internally and helping shape how our solutions evolve.\nYour key responsibilities as a Client Success Associate will include:\nGuiding new Data Mastering clients through their transition from sales prospect to active, confident product user.\nBuilding and maintaining close, long-term relationships across a portfolio of asset management and distribution clients.\nProactively identifying opportunities to help clients get more value from our Data Mastering products and services.\nMonitoring client product usage and engagement to ensure clients are consistently benefiting from our solutions.\nKeeping current with our portfolio and clients' evolving business needs to make timely, relevant recommendations.\nCoordinating with internal teams across product, operations, and data strategy to connect client requirements with our development roadmap.\nYou will need the following experience and skills to join us as a Client Success Associate:\nAround one year of experience in a client-facing role, ideally in B2B client success, account management or relationship management.\nYou have demonstrated the ability to build trust and rapport with stakeholders across all levels of a client organisation.\nYou are confident using Salesforce, the Microsoft Office Suite including Excel, and are comfortable applying AI tools to improve your productivity.\nYou have strong communication and presentation skills, able to convey complex propositions with clarity and professionalism.\nYou are resilient, analytical, and equally comfortable working independently and as part of a collaborative team.\nFE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!\nAt FE fundinfo, we believe that great work happens when people feel supported, connected, and inspired to grow. Our London team works on a hybrid basis, giving you the flexibility to balance focused independent work with meaningful in-person collaboration. We invest in your development through sponsored learning and formal qualifications, and we foster a culture where curiosity, teamwork, and a positive attitude are genuinely valued. You will join a diverse and highly skilled Client Success team that takes pride in doing right by clients and by each other.\nBenefits:\n25 days of annual leave with the option to buy an extra 5 days each year.\nBenefit from enhanced paternity, maternity, and shared parental leave.\nSecure your future with our pension scheme.\nAdvance your career with sponsored learning and development, including formal qualifications.\nPrivate medical insurance as employee wellbeing matters.\nStay fit with discounted gym memberships.\nTake advantage of the Bike to Work scheme for eco-friendly commuting.\nKeep your eyes sharp with eye care and flu jab services.\nApply now and we'll aim to get back to you with feedback within 5 working days.","description_format":"text","description_chars":3680,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership","Health insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Professional Services","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-09T07:40:56Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.762,"p_room":0.788,"age_days":4,"expected_fill_days":7,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/fe-fundinfo-client-success-manager","json_url":"https://alion.io/job/fe-fundinfo-client-success-manager.json","meta":{"generated_at":"2026-10-14T22:01:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29505,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674972},"rest":"https://alion.io/mcp/rest/get_company?id=674972"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffe-fundinfo-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffe-fundinfo-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffe-fundinfo-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fe-fundinfo-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffe-fundinfo-client-success-manager"}]}