{"id":1893274,"url":"https://alion.io/job/feam-director-technology-digital-services","title":"Director, Technology & Digital Services","company":{"id":2327760,"name":"Feam","domain":"feam.aero","url":"https://alion.io/company/feam-aero","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":67,"open_postings":35,"ghost_share":0.543,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":156000,"max_usd":293000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2056},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-01-05T00:00:00Z","employer_posted_date":"2026-01-05","last_verified_at":"2026-10-09T20:07:01Z","board_verified":true,"closed_at":null,"days_open":278,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":276},"description":"FEAM TEAM CULTURE\nAt FEAM Aero, our team culture is the heartbeat of our success, rooted in unwavering core values that define who we are and guide everything we do.\nRole Summary\nThe Director, Technology & Digital Services is responsible for the execution, security, reliability, and continuous improvement of corporate technology services across FEAM Aero. This role leads the IT Operations team, Business Systems team, and IT Service Delivery function, serving as the primary owner of day-to-day technology execution while translating CIO strategy into measurable operational outcomes.\nThis position owns corporate infrastructure, cybersecurity, service delivery, and business systems, with priority accountability for Workday (HCM & Financials), Quantum Control, and all other corporate platforms. The Director balances operational excellence, transformation, and adoption, ensuring technology initiatives are delivered on time, within scope, and aligned to business priorities.\nKey Responsibilities\nTechnology Operations & Infrastructure\nLead the IT Operations team responsible for corporate infrastructure, cloud platforms, networking, endpoints, identity, and core IT operations.\nOwn cybersecurity execution end-to-end, including security tooling, monitoring, incident response, vulnerability management, and access controls.\nEnsure availability, performance, and resilience of technology services supporting 1,500+ users across 30+ locations.\nPlan and execute infrastructure modernization, capacity planning, and lifecycle management initiatives.\nEstablish and maintain operational standards, documentation, and controls aligned with business and regulatory requirements.\nBusiness Systems & Digital Platforms\nOwn business systems with priority accountability for:Workday (HCM & Financials)\nQuantum Control (MRO platform)\nAll other corporate systems and applications\n\nOversee system integrations, data flows, automation, and workflow optimization across platforms.\nPartner with business stakeholders to prioritize enhancements that drive operational efficiency, compliance, and decision-making.\nChampion adoption, training, and change management to ensure technology investments deliver measurable value.\nIT Service Delivery & User Experience\nOwn end-to-end IT service delivery, ensuring consistent, high-quality support across all locations.\nProvide oversight of ITSM processes, service metrics, SLAs, and continual service improvement.\nManage relationships with Managed Service Providers and vendors to ensure performance, accountability, and cost effectiveness.\nDrive standardization and automation of service processes to improve responsiveness and user satisfaction.\nProject Execution, Planning & Prioritization\nPartner closely with the IT Project Manager to ensure technology initiatives follow a consistent lifecycle, including proposal development, planning, implementation, and post-implementation review.\nEnsure projects have clearly defined deliverables, timelines, ownership, and success metrics.\nMaintain visibility into active and upcoming initiatives, ensuring teams are prioritized appropriately and aligned to strategic roadmaps.\nHold teams accountable for meeting deadlines, managing dependencies, and escalating risks early.\nEnsure lessons learned are captured and applied to continuously improve delivery discipline and outcomes.\nLeadership, Governance & Financial Management\nLead and develop IT managers and team leads across operations, systems, service delivery, and project execution.\nOwn a consolidated IT services budget, including infrastructure, applications, cybersecurity, vendors, and services.\nEstablish KPIs, dashboards, and reporting to measure service health, delivery performance, risk, and cost.\nEnsure compliance with internal policies, cybersecurity standards, and applicable audit requirements.\nServe as a key internal partner to the CIO, Finance, Operations, and business leadership.\nStakeholder Engagement\nAct as the primary internal owner for technology execution, service performance, and delivery accountability.\nSupport occasional customer, auditor, and regulatory interactions as required.\nCommunicate clearly with leadership on priorities, risks, progress, and outcomes.\nQualifications\nBachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).\n10+ years of progressive IT leadership experience spanning infrastructure, cybersecurity, business systems, service delivery, and project execution.\nProven ownership of business platforms such as Workday (required), ERP/MRO systems (preferred), and ITSM tools.\nStrong background in cloud and hybrid environments, cybersecurity operations, and vendor management.\nExperience operating in a distributed, operationally critical environment.\nDemonstrated ability to balance operational stability with transformation and adoption.\nStrong leadership, communication, and execution discipline.\nSuccess in This Role Looks Like\nTechnology initiatives delivered on time, within scope, and aligned to business priorities\nStable, secure, and scalable technology services with minimal disruption\nStrong adoption and value realization from Workday, Quantum, and business platforms\nClear accountability across operations, systems, service delivery, and projects\nTrusted execution partner to the CIO and business 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