{"id":2930423,"url":"https://alion.io/job/fedex-dedicated-customer-care-representative-senior","title":"Dedicated Customer Care Representative Senior","company":{"id":4244,"name":"FedEx","domain":"fedex.com","url":"https://alion.io/company/fedex","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0.25,"time_to_fill_p50_days":31,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:32:01Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T13:09:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Welcome\nWelcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!\nFedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.\nFedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:\n2020 Fortune’s World Most Admired Companies (14th)\n2019 Fortune’s Best Places to Work (15th)\n2019 Forbes’s One of the “Best Employers for Diversity”\n2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)\n2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years\n2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible\n2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.\n2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.\nView current job opportunities, or search on specific criteria to find jobs that match your interests\nRC787205 Dedicated Customer Care Representative Senior (Open)English (Required)Dedicated Customer Care Representative SeniorFull timeFedEx Centro de Operaciones\nComplejo El Quijote, Costado Norte de Intel, Bodegas 11 & 12\n99998 Belen, La Ribera\nCosta RicaBookings ;Customer Support; Dedicated Account Desk; Enquiries (Ad Hoc); Relationship Management; Tracking & Monitoring Solutions (Including Prevention)Involves online and telephone contact with external/internal customers within functional area and completing any related administration.\nInterpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills\nHigh School diploma. Some college preferred. 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