{"id":3318602,"url":"https://alion.io/job/fedex-freight-it-field-services-rep-i","title":"IT Field Services Rep I","company":{"id":3184698,"name":"FedEx Freight","domain":"fedexfreight.com","url":"https://alion.io/company/fedexfreight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-27T06:34:07Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T18:34:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Starting Rate of Pay: $21.85POSITION OVERVIEW:\nProvides technical support and maintenance for end user devices, applications, and related IT services. Ensures desktops, laptops, and peripherals are deployed, configured, and supported in alignment with enterprise standards to enable reliable and secure end user productivity\nESSENTIAL FUNCTIONS:\nInstall, configure, and maintain desktops, laptops, and peripherals for end users\nProvide technical support for incidents and service requests related to desktop services\nTroubleshoot hardware, software, and connectivity issues to ensure timely resolution\nSupport patching, upgrades, and lifecycle management of desktop devices\nCollaborate with IT support and operations teams to align desktop services\nwith enterprise standards\nDocument incidents, configurations, and solutions to maintain knowledge base accuracy\nProvides technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.\nEscalate complex or unresolved issues to Support Services Level 2/\nor engineering/App Dev teams\nPerform other duties as assigned\nComply with all applicable laws/regulations, as well as company policies/procedures\nDisclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.\nQUALIFICATIONS:\nAssociate degree in information technology, computer science, or related field\nOne (1) year of experience in desktop support, IT service delivery, or technical support functions\nKnowledge of desktop operating systems, endpoint security, and device management practices\nFamiliarity with ITSM platforms such as ServiceNow and ITIL service management processes\nExperience with software deployment, patching, and troubleshooting\nStrong customer service and communication skills\nRelevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or equivalent preferred\nTechnical expertise in desktop hardware, operating systems, and applications\nProblem-solving skills to diagnose and resolve end user device issues\nCollaboration and communication skills to work with IT teams and support end users\nCustomer service mindset to deliver responsive and reliable desktop support\nAbility to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 pounds.\nJob Conditions:\nMust be able to travel\nEST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at . FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. 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