IT Field Services Rep II

While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location in Billings, MT.

POSITION OVERVIEW:

Supports end user device lifecycle operations by coordinating repair processes, managing inventory, and ensuring timely distribution of equipment. This role helps maintain reliable device availability and collaborates with IT, vendors, and logistics partners to deliver efficient, compliant, and user-focused services

ESSENTIAL FUNCTIONS:

• Coordinate device repair activities including vendor warranty claims and internal service processes
• Manage inventory of end user devices, peripherals, and replacement parts
• Oversee device distribution to ensure timely fulfillment of user requests
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards
• Document repair workflows, distribution activities, and asset tracking information
• Support compliance reviews, audits, and lifecycle reporting for end user devices
• Provides technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.
• Escalate complex or unresolved issues to Support Services Level 2/
• or engineering/App Dev teams
• Perform other duties as assigned
• Comply with all applicable laws/regulations, as well as company policies/procedure

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• Associate’s degree in information technology, supply chain, business administration, and / or related field
• Two (2) years of experience in IT asset management, device lifecycle operations, or logistics
• Familiarity with repair processes, warranty management, and vendor coordination
• Knowledge of inventory management systems and asset tracking practices
• Understanding of IT governance, compliance, and lifecycle management standards
• Experience with collaboration and ticketing tools such as ServiceNow preferred
• Strong organizational and problem-solving skills
• Organizational skills to manage inventory, repair processes, and distribution activities
• Collaboration and communication skills to work with IT teams, vendors, and logistics partners
• Attention to detail to ensure accurate tracking and compliance with standards
• Problem-solving skills to optimize repair workflows and distribution efficiency
• Ability to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 pounds
• Job Conditions:
• Must be able to travel

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.