{"id":3115895,"url":"https://alion.io/job/fedex-freight-it-field-services-rep-ii","title":"IT Field Services Rep II","company":{"id":3184698,"name":"FedEx Freight","domain":"fedexfreight.com","url":"https://alion.io/company/fedexfreight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Billings, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":323},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-28T15:07:32Z","board_verified":false,"closed_at":"2026-10-28T15:07:32Z","days_open":44,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":44},"description":"While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location in Billings, MT.POSITION OVERVIEW:\nSupports end user device lifecycle operations by coordinating repair processes, managing inventory, and ensuring timely distribution of equipment. This role helps maintain reliable device availability and collaborates with IT, vendors, and logistics partners to deliver efficient, compliant, and user-focused services\nESSENTIAL FUNCTIONS:\nCoordinate device repair activities including vendor warranty claims and internal service processes\nManage inventory of end user devices, peripherals, and replacement parts\nOversee device distribution to ensure timely fulfillment of user requests\nCollaborate with IT support and logistics teams to align repair and distribution services with enterprise standards\nDocument repair workflows, distribution activities, and asset tracking information\nSupport compliance reviews, audits, and lifecycle reporting for end user devices\nProvides technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.\nEscalate complex or unresolved issues to Support Services Level 2/\nor engineering/App Dev teams\nPerform other duties as assigned\nComply with all applicable laws/regulations, as well as company policies/procedure\nDisclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.\nQUALIFICATIONS:\nAssociate’s degree in information technology, supply chain, business administration, and / or related field\nTwo (2) years of experience in IT asset management, device lifecycle operations, or logistics\nFamiliarity with repair processes, warranty management, and vendor coordination\nKnowledge of inventory management systems and asset tracking practices\nUnderstanding of IT governance, compliance, and lifecycle management standards\nExperience with collaboration and ticketing tools such as ServiceNow preferred\nStrong organizational and problem-solving skills\nOrganizational skills to manage inventory, repair processes, and distribution activities\nCollaboration and communication skills to work with IT teams, vendors, and logistics partners\nAttention to detail to ensure accurate tracking and compliance with standards\nProblem-solving skills to optimize repair workflows and distribution efficiency\nAbility to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 pounds\nJob Conditions:\nMust be able to travel\nEST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at . FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. 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