{"id":1500758,"url":"https://alion.io/job/fedexforum-coordinator-event-security","title":"Coordinator, Event Security","company":{"id":1959989,"name":"FedExForum","domain":"fedexforum.com","url":"https://alion.io/company/fedexforum","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T03:53:08Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-24T03:39:55Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"The Opportunity\nThe Memphis Grizzlies are seeking a Coordinator of Event Security to serve as a hands-on member of the FedExForum security team. Reporting to the Manager, Event Security, this role supports the day-to-day execution of event security operations across all FedExForum events, including Memphis Grizzlies home games, concerts, family shows, and other live entertainment. The Coordinator assists with staffing, training, post assignments, dispatch, credentialing, and incident documentation, and serves as a key point of contact for contracted security personnel and event-day staff. The role works side by side with the Base Building Security Manager and the Base Building Security Coordinator to align event and base building coverage, and partners with the Manager, Security and Risk on training, credentialing, and special projects.\nMore than staffing posts and enforcing policy, the Coordinator helps set the tone for how guests experience FedExForum from the moment they arrive. This role anticipates needs, notices important details, and takes ownership of guest concerns while consistently upholding access, safety, and confidentiality standards.\nThe ideal candidate is equally comfortable managing a post assignment, navigating a sensitive interaction, and welcoming fans with warmth and professionalism. They understand that exceptional hospitality is not always about a grand gesture. It is about being prepared, creating meaningful connections, and making each interaction feel intentional, even in a security environment.\nIn This Role You Will\nGuest Experience and Hospitality\nSet the tone for the guest experience at every security touchpoint, from entry screening through post-event egress, helping create a welcoming, professional, and secure environment for fans, clients, and partners.\nReinforce with event-day and contracted staff that hospitality and security work together, modeling how to apply screening and access requirements consistently, respectfully, and professionally.\nAnticipate guest and client needs, communicate delays or entry changes proactively, and take ownership of questions and concerns by coordinating with the appropriate internal teams.\nRemain composed and courteous during difficult interactions, de-escalating where possible and seeking support from leadership or emergency responders when a situation exceeds the position's authority or training.\nIdentify opportunities to improve the arrival, screening, and entry experience, and share recommendations with the Manager, Event Security.\nEvent Security Operations\nServe as a day-to-day point of contact for contracted security personnel, event-day staff, and other FedExForum departments, and present a warm, courteous, and professional presence to fans, clients, and external partners.\nAssist the Manager, Event Security with scheduling, check-in, and post assignments for contracted event security personnel and in-house event-day staff.\nAssist with building event deployment plans and staffing rosters, and help adjust post coverage in real time as event needs change.\nDistribute, review, and reinforce post orders with event-day staff before each event, confirming that expectations are clearly understood at every post.\nHelp maintain and update standard operating procedures and post orders for event security services under the direction of the Manager, Event Security.\nSupport the delivery of event-day staff training, including orientation, post-specific instruction, and emergency procedures, and assist the Base Building Security Manager and the Manager, Security and Risk with broader departmental training initiatives as needed.\nSupport event dispatch operations, including radio communications, post checks, and routing requests for service during events.\nPartner with the Base Building Security Manager and the Base Building Security Coordinator on event credentialing and the issuance, tracking, and return of access cards and keys for FedExForum events.\nCoordinate with the Base Building Security Coordinator to ensure a seamless handoff between base building and event security coverage at the opening and close of each event.\nServe as the point person for the loading dock during events, controlling access and vehicle movement with a professional and service-minded approach, and coordinate with valet operations on traffic flow, staging, and guest vehicle activity.\nMaintain day-to-day working relationships with contract security vendors, confirming that post coverage, staffing counts, guest service expectations, and conduct standards are consistently met, and raising performance concerns to the Manager, Event Security.\nInspect, distribute, and maintain event security equipment including hand-held wands, radios, magnetometers, X-ray units, and related screening tools, reporting any deficiencies for repair or replacement.\nDocument event-related incidents, complete incident management reports, and forward records to the Manager, Event Security and the Manager, Security and Risk in accordance with department procedures.\nReceive and take ownership of routine complaints and concerns from guests, clients, and employees, resolving them where possible and escalating matters to the Manager, Event Security or the Director of Arena Security as appropriate.\nPromptly apprise the Manager, Event Security and, when warranted, the Director of Arena Security of changing or critical situations at FedExForum.\nAssist with reconciling in-house part-time security staff hours in the ABI time tracking system and resolving discrepancies in a timely manner.\nAssist with tracking event-related security expenditures, including contract labor hours and equipment usage.\nContribute to staff development, recognition, and culture-building efforts within the event security team, reinforcing service standards alongside safety standards.\nSupport the Manager, Event Security and the Director of Arena Security with ongoing updates to policies, emergency procedures, and special projects.\nWork extended and/or irregular hours including nights, weekends, and holidays, as needed.\nOther duties as assigned by the Manager, Event Security or the Director of Arena Security.\nThe Experience You Will Bring\nBachelor’s degree from an accredited college or university preferred, or equivalent combination of education and experience; 1-3 years of experience in event security, sporting/entertainment venue operations, hospitality, military, or law enforcement.\nAbility to maintain the highest level of confidentiality\nPresents self in a professional manner and can interact with all levels of the organization and outside contacts.\nStrong project management skills.\nAbility to remain calm, exercise sound judgment, and make timely decisions in fast-paced, high-volume crowd environments.\nComfort using radio communications and working from written post orders and deployment plans.\nInterpersonal skills -listens to others, and works well in a team environment.\nExcellent communication skills including written and verbal; ability to present ideas clearly and concisely.\nAbility to read and interpret documents such as safety rules.\nPlanning and organizing, can prioritize work activities; uses time efficiently.\nAdaptability - adapts to change in the work environment, manages competing demands and is able to handle frequent changes.\nDependability - consistently at work on time, follows instructions, responds to manager’s instructions. \nStrong computer skills - including all Microsoft Office software programs.\nBe service-oriented without compromising the security of the facility, balancing thoughtful hospitality with access and safety requirements while maintaining a fan-friendly attitude and professional appearance.\nStrong hospitality instincts with the ability to notice details, anticipate needs, personalize interactions, and take ownership of concerns.\nSound judgment, emotional intelligence, professionalism, discretion, and situational awareness.\nAbility to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs. Position could place the applicant in situations that may require the use of physical force to resolve situations.\nOccasional lifting of boxes or equipment such as fire extinguishers\nFlexibility to work extended and/or irregular hours including evenings, weekends, and holidays for games and events, as needed.\nNice to Have:\nKnowledge of sports and entertainment, specifically NBA basketball. \nGuest services, hospitality, or other high-visibility customer-facing experience in an arena, stadium, entertainment venue, or premium hospitality environment.\nExperience with event dispatch, radio operations, credentialing, CCTV, or access control systems.\nCPR, First Aid, and AED certified.\nWhat We Offer\nAt the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.\nKeeping You Healthy\nIndustry leading health coverage\nShort and Long-term disability\nTeam Member and Dependent Life Insurance\nGroup Voluntary Benefits\nWellness programs through EAP and Headspace\n\nDiscounts and Perks\nMatching 401(k)\nEmployee Assistance Program\nTuition Reimbursement\nTeam Store Discounts\nHappy Hours and other fun activities\nQualified parking and game night meals\nNBA Sponsored Discount Programs \nEmployee Referral Bonuses\nEmployee Recognition Programs\n\nTaking Time Off\nGenerous Paid Time Off \nHoliday Pay \nPaid Parental Leave \n\nMemphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.\nApplicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.","description_format":"text","description_chars":10608,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Motorsports"],"lifecycle":[{"event":"open","at":"2026-09-30T03:53:08Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.796,"p_room":0.75,"age_days":23,"expected_fill_days":24,"reasons":["conf:0","urgency","win:late","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/fedexforum-coordinator-event-security","json_url":"https://alion.io/job/fedexforum-coordinator-event-security.json","meta":{"generated_at":"2026-10-24T06:05:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8779,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1959989},"rest":"https://alion.io/mcp/rest/get_company?id=1959989"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffedexforum-coordinator-event-security"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffedexforum-coordinator-event-security"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffedexforum-coordinator-event-security"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fedexforum-coordinator-event-security\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffedexforum-coordinator-event-security"}]}