{"id":1500761,"url":"https://alion.io/job/fedexforum-coordinator-premium-services","title":"Coordinator, Premium Services","company":{"id":1959989,"name":"FedExForum","domain":"fedexforum.com","url":"https://alion.io/company/fedexforum","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-09-30T03:53:08Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T23:37:03Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"The Opportunity\nThe Coordinator, Premium Services is an integral part of the Premium Services Team at FedExForum. This position is responsible for working with the Premium Service department to help coordinate and maintain all Premium Services programs for FedExForum and the Memphis Grizzlies. This role will assist the Senior Director with managing our Concierge staff to ensure a safe, comfortable, and excellent guest experience through planning, monitoring, delegating, controlling and managing many aspects of the Premium Services department before, during, and after events. The Coordinator will serve as point person for ensuring that all positions are filled on an event-by-event basis. They will also serve as a culture builder with an emphasis on creating an authentic and meaningful relationship with the Premium Services part-time staff. This position will ensure that a consistently high standard of Premium Service is met at all times.\nIn This Role You Will\nCreate, foster, and maintain the Company’s reputation for great service and reduce liabilities, by providing necessary training, feedback, support and guidance to the Premium Services Supervisors and Team Members.\nWork closely with the leadership team to empower, lead, coach, mentor and discipline Premium Services Team Members as needed. \nAssist with the assessment, interviewing and hiring selection processes for the Premium Services Department. Work with Premium Service team to help implement and lead pre-shift event meetings to include updates, recognize team members and deliver service expectations. \nWork with Premium Service team to help supervise and resolve Premium Services issues in a timely manner, conducting guest surveys, logging all complaints, compliments, and special requests. \nAssist with managing the Premium Services part-time supervisory team with a constant focus on leadership development. \nEnsure all open position(s) are filled prior to each event. \nMaintain attendance records for all Premium Services Employees using existing payroll software and other digital platforms as necessary.\nContribute to the development and implementation of the Premium Services Business Plan.\nAssist with special events in accordance with the Premium Services Business Plan. \nAssist clients with game/event day meetings and requests. \nAssist in responding to Part-time staff inquires and issues. Work with the Premium Services Director on special projects/tasks as assigned. \nWork all FedExForum events except for approved time off. \nOther related duties as required.\nThe Experience You Will Bring\nBachelor’s degree in hospitality management, business, sports management, or related field, OR equivalent work experience.\n Minimum of two (2) years to four (4) years Premium Services and venue management experience in like-size facility.\nPrior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognize problems and find solutions.\nExperience supervising a large number of part-time staff.\nAbility to demonstrate superior customer service and Sales & Service team support.\nExcellent people skills, with an ability to interact effectively and in a professional, diplomatic, and mature manner with VIPs, as well as internal and external clients at all levels within an organization.\nStrong communication skills, both verbal and written.\nTechnically adept in digital platforms commonly used for communications, project management, and /or the ability to learn and adopt digital platforms with ease.\nKnowledge of computer applications, such as Microsoft Office, including Outlook, Word, PowerPoint, Excel, Teams, and Adobe Acrobat. Highly organized with good coordinating and project management skills.\nAbility to work irregular hours for an extended period of time as dictated by events and schedule, including nights, weekend and holidays.\nAbility to stand or remain in a stationary position and walk or move about an arena for long periods of time. Ability to lift or move/position items weighing up to 20 lbs. \nNice to Have:\nKnowledge of and a passion for the sports and entertainment industry. \nIncident Management System, ABI Scheduling System and UKG Time Management experience.\nWhat We Offer:\nAt the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. In addition to offering a competitive salary, we have other great benefits and perks.\nKeeping You Healthy\nIndustry leading health coverage\nShort and Long-term disability\nTeam Member and Dependent Life Insurance\nGroup Voluntary Benefits\nWellness programs through EAP and Headspace\nDiscounts and Perks\nMatching 401(k)\nEmployee Assistance Program\nTuition Reimbursement\nTeam Store Discounts\nHappy Hours and other fun activities\nQualified parking and game night meals\nNBA Sponsored Discount Programs \nEmployee Referral Bonuses\nEmployee Recognition Programs\nTaking Time Off\nGenerous Paid Time Off \nHoliday Pay \nPaid Parental Leave\n\nMemphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.\nApplicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.","description_format":"text","description_chars":6083,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports","Motorsports"],"lifecycle":[{"event":"open","at":"2026-09-30T03:53:08Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.847,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["conf:3","urgency","win:late","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fedexforum-coordinator-premium-services","json_url":"https://alion.io/job/fedexforum-coordinator-premium-services.json","meta":{"generated_at":"2026-10-20T23:37:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27261,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1959989},"rest":"https://alion.io/mcp/rest/get_company?id=1959989"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffedexforum-coordinator-premium-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffedexforum-coordinator-premium-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffedexforum-coordinator-premium-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fedexforum-coordinator-premium-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffedexforum-coordinator-premium-services"}]}