Product Owner-IT Operations

POSITION OVERVIEW:

Responsible for translating business needs into scalable technology solutions, driving delivery across multiple tools and platforms, and ensuring alignment between business objectives and technical execution. The Product Owner plays a critical role in enabling adoption, improving user experience, managing internal and external vendor relationships and supporting the continued modernization of the Operations tools landscape.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Lead delivery and optimization of Freight Operations technology platforms, ensuring alignment to business priorities and product roadmap
• Manage and coordinate vendor partners across the ecosystem, including performance tracking, delivery oversight, prioritization, and issue resolution
• Provide day-to-day leadership and mentorship to Product Analysts, ensuring quality of requirements, consistency of deliverables, and effective stakeholder engagement
• Partner with Business and IT teams to gather requirements and drive delivery across cross-functional initiatives
• Define and manage backlog prioritization and sequencing across multiple tools and capabilities, balancing new features, enhancements, defect resolution, and dependencies
• Translate business requirements into clear features and user stories, acceptance criteria, and prioritized backlog items in partnership with Product Management, Engineering, and Architecture
• Lead and enforce Agile ways of working and delivery tracking including backlog refinement, sprint planning, demos, retrospectives, and release management while monitoring and communicating team velocity, sprint progress, and other Agile KPIs.
• Monitor platform adoption, performance, and KPIs (e.g., campaign performance, engagement, customer feedback) and recommend improvements based on insights
• Ensure adherence to governance, documentation, and quality standards across marketing platforms and processes
• Facilitate stakeholder communication, issue resolution, and alignment across business and technical teams
• Lead Agile transformation and scrum execution for one or more teams, diving complex initiatives/releases while ensuring clear goals, scope, and adherence to agile best practices.
• Foster Agile maturity and continuous improvement by promoting collaboration, prioritization, accountability, and support, assessing team agile effectiveness, and implementing improvement plans.
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• Bachelor’s degree in business, Marketing, Information Systems, or related field.
• Three (3) years professional experience in product analysis, business analysis, or product/project deliver roles.
• Experience working with digital technology platforms and translating business requirements into user stories and managing backlogs in agile environments
• Experience managing vendor teams and third - party technology providers
• Strong analytical, problem-solving, and communication skills
• Ability to lead workstreams and guide junior analysts in a cross-functional environment
• Experience with FXF Operations, Safety, facility, fuel technology platforms.
• Experience with Agile tools (e.g., Jira, Azure DevOps)
• Experience with data analysis, reporting, and dashboarding tools
• Good analytical skills with the ability to review data, define issues and identify solutions
• undefined

JOB CONDITIONS:

• Some travel required undefined

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Eligible employees offered health, vision, dental, life, AD&D, STD and LTD insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, 2 weeks paid parental leave, paid bereavement, employee discounts, 6.67-13.34 hours vacation per month based on service time, 8 paid holidays.

Pay Range: $74,814.00 - $141,847.00

Colorado Pay Ranges: Colorado Springs, Grand Junction $74,814.00 - $141,847.00; Henderson, Mead $74,814.00 - $141,847.00; Gypsum $74,814.00 - $141,847.00

Illinois Pay Ranges: Effingham, Kankakee, Lincoln, Quincy, Rockford, Aurora $74,814.00 - $141,847.00; Bolingbrook, Chicago Heights, Des Plaines, Elmhurst, Forest View, Joliet, Schaumburg, Summit-Argo, Zion $74,814.00 - $141,847.00

New York Pay Ranges: Plattsburgh, Buffalo, Watertown, North Chili, East Syracuse, Nichols $74,814.00 - $141,847.00; Bethpage, Montgomery, West Babylon $74,814.00 - $141,847.00

New Jersey Job Postings: $74,814.00 - $115,812.00

This compensation range is a reasonable estimate of the current starting pay range in NJ. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay is determined by experience relative to the job, market level, specific location and other job-related factors permitted by law. Regular full & part-time employees (who complete 91 days of employment and work a minimum average of 12 hours per week) are eligible to enroll in medical, dental, and/or vision coverage, tuition reimbursement. Full/part-time employees who are age 21 are eligible for 401(k) after one month of employment.

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.