{"id":3109300,"url":"https://alion.io/job/fedexfreight-service-center-support-pt","title":"Service Center Support PT","company":{"id":3184698,"name":"FedEx Freight","domain":"fedexfreight.com","url":"https://alion.io/company/fedexfreight","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T20:14:05Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T01:23:13Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Starting Rate of Pay: $ 19.81 per hourShift Time: 1630-2230\nPOSITION OVERVIEW:\nResponsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.\nESSENTIAL FUNCTIONS:\nPerform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages\nVerify and complete required documentation and reports\nProvide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales\nEnter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.\nAdminister freight pick-up process, as required\nAssist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.\nMake freight delivery appointments, as required\nReview drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member\nAssist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.\nCommunicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved\nReconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required\nComply with all applicable laws/regulations, as well as company policies/procedures\nPerform other duties as required\nDisclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.\nQUALIFICATIONS:\nHigh school diploma or GED\nTwo years general office experience preferred\nOne year customer service experience, preferred\nPrevious transportation experience preferred\nStrong phone and interpersonal skills\nAbility to count and perform basic math, with or without a calculator\nStrong written and verbal communication skills\nAbility to comprehend the various FedEx service products to assist in determining customers’ needs\nAbility to use general office equipment, e.g. computer, fax machine, copier, scanner, etc\nTyping/data entry skills\nTen-key skills preferred\nPC experience with the ability to learn required computer systems/programs\nDemonstrated time management, organizational and multi-tasking skills\nAbility to handle confidential information\nAbility to follow instructions and complete required training\nAbility to work independently and/or as a team member\nAbility to work in a fast-paced team environment\nWORKING CONDITIONS:\nOffice/dock environment\nFast-paced; deadline oriented\nHours may vary due to operational needs\nEST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at . FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.","description_format":"text","description_chars":4344,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T20:14:05Z"}],"visa":[],"liveness":{"score":92,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.92,"p_room":1,"age_days":5,"expected_fill_days":17,"reasons":["conf:4","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/fedexfreight-service-center-support-pt","json_url":"https://alion.io/job/fedexfreight-service-center-support-pt.json","meta":{"generated_at":"2026-10-28T11:15:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3184698},"rest":"https://alion.io/mcp/rest/get_company?id=3184698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffedexfreight-service-center-support-pt"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffedexfreight-service-center-support-pt"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffedexfreight-service-center-support-pt"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fedexfreight-service-center-support-pt\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffedexfreight-service-center-support-pt"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3109300}},{"tool":"search_jobs","arguments":{"company":"fedexfreight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3109300},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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