{"id":2136933,"url":"https://alion.io/job/fedrigoni-customer-support-specialist-temporary","title":"Customer Support Specialist – Temporary","company":{"id":1867530,"name":"Fedrigoni","domain":"fedrigoni.com","url":"https://alion.io/company/fedrigoni","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":20,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":148,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-25T21:46:21Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":27},"description":"Ready to deliver an outstanding customer experience?\nAt Fedrigoni, we have a strong ambition to amaze the world - by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.\nWe’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. \nDiscover Extraordinary* Every Day.\nThe role designed for you\nIn your role as Customer Support Specialist, you will be part of our Customer Care team based in Milan and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to our current clients in the Italian market.\nYou will perform sales orders in our ERP system (SAP), from entry to dispatch.\nYou will enter requests for offer for Special customized products in our ERP\nYou will manage sample requests in our ERP.\nYou will organize shipments to customers, track orders to delivery, address post-sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric.\nYou will be the assigned point of reference for your group of Sales Agents, supporting them in managing customer requests.\nYou will guarantee a high-level customer experience, understanding and supporting customer needs and requirements.\nYou will perform reactive Cross-selling activity to the client when requested product is not available.\nYou will Follow up with clients with missed payments, while processing orders.\nYou will be in charge of updating client-specific price lists.\n The attitudes and skills we’re looking for:\nYou have 1+ years of experience in Customer Service or Commercial Back Office roles, preferably in B2B sector.\nYou are resilient and goal oriented, you have strong analytical and problem-solving skills.\nYou are reliable, flexible and great with people.\nYou have a strong customer orientation.\nYou have good knowledge of Excel.\nYou have good knowledge of SAP (nice to have).\nYou are fluent in Italian and have a good knowledge of English\nWhat you can expect from our selection process:\nInterviews with the Talent Acquisition team and with Customer Support Team Coordinator.\nBased in: Italy, Milan.\nReady to start your new exciting journey with us? Come Discover Extraordinary* Every Day.\nLearn more about life at Fedrigoni: Careers & Jobs | Fedrigoni","description_format":"text","description_chars":2606,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Professional Services","Brewing & Beer"],"lifecycle":[{"event":"open","at":"2026-10-09T02:08:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":27,"expected_fill_days":148,"reasons":["conf:8","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/fedrigoni-customer-support-specialist-temporary","json_url":"https://alion.io/job/fedrigoni-customer-support-specialist-temporary.json","meta":{"generated_at":"2026-10-26T19:30:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26215,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1867530},"rest":"https://alion.io/mcp/rest/get_company?id=1867530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffedrigoni-customer-support-specialist-temporary"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffedrigoni-customer-support-specialist-temporary"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffedrigoni-customer-support-specialist-temporary"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fedrigoni-customer-support-specialist-temporary\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffedrigoni-customer-support-specialist-temporary"}]}