{"id":2460098,"url":"https://alion.io/job/feedzai-instructional-designer","title":"Instructional Designer","company":{"id":48055,"name":"Feedzai","domain":"feedzai.com","url":"https://alion.io/company/feedzai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coimbra, Portugal","Lisbon, Portugal","Porto, Portugal","Portugal"],"countries":["PT"],"hiring_countries":["PT"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"Google Workspace","optional":true},{"name":"Jira","optional":true},{"name":"Notion","optional":true}],"status":"live","first_seen_at":"2026-10-13T16:01:45Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T13:41:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. \nFeedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.\nYou:\nWe are looking for an AI-native Instructional Designer to create high-quality, scalable, and engaging learning experiences that help customers, partners, and internal teams get the most value from Feedzai’s products.\nThis role goes beyond traditional content development. You will combine instructional-design fundamentals with modern AI-enabled workflows to design, build, test, and continuously improve learning content. You will use AI responsibly to accelerate research, content drafting, adaptation, localization, multimedia production, assessment creation, and learning analytics-while ensuring that all materials remain accurate, inclusive, secure, and aligned with Feedzai’s product and brand standards.\nA key focus of the role will be creating engaging video content, in-app learning experiences, tutorials, certifications, and product education journeys. You will partner with Product, UX, Documentation, Customer Success, and subject-matter experts to translate complex fraud-prevention and risk-management capabilities into clear, role-based, actionable learning.\nYou will be curious about how AI is changing learning design: from adaptive and personalized content to AI-assisted simulations, scenario-based practice, and embedded, just-in-time guidance inside the product. You will help evolve Feedzai’s learning ecosystem so that it is more efficient to create, easier to maintain, and more effective for global audiences.\nYour Day-to-Day:\n1. Design AI-Enabled Learning Experiences\nDesign and develop learning journeys for customers, partners, and internal teams, including onboarding, feature adoption, role-based enablement, certifications, tutorials, and performance-support resources.\nApply adult-learning principles, learning objectives, assessment design, and instructional-design methodologies to create practical, engaging, and measurable learning experiences.\nUse AI-enabled tools and workflows to accelerate content research, outlining, drafting, rewriting, summarization, assessment creation, scenario generation, and content adaptation.\nValidate AI-assisted outputs with subject-matter experts and source documentation to ensure factual accuracy, product correctness, appropriate tone, and learner relevance.\nDesign learning experiences that combine self-paced learning, video, interactive practice, knowledge checks, live enablement, in-app guidance, and contextual performance support.\nExplore responsible uses of generative AI to create realistic role-based scenarios, simulations, exercises, practice questions, and differentiated learning paths.\n2. Create Multimedia and In-App Product Learning\nDevelop a range of digital learning assets, including video tutorials, product walkthroughs, microlearning modules, certifications, interactive guides, job aids, and in-app experiences.\nScript, storyboard, produce, edit, and maintain video-based learning content using tools such as Synthesia, Descript, Camtasia, Adobe Creative Cloud, or comparable platforms.\nCreate and maintain in-app training content using Pendo, or similar digital-adoption platforms, to support contextual learning directly within the Feedzai product.\nWork with UX and Product teams to identify high-impact moments for embedded education, onboarding guidance, feature discovery, and contextual help.\nApply usability, accessibility, and inclusive-design principles to all learning assets, including captions, transcripts, accessible visuals, clear language, and appropriate interaction design.\nHelp establish reusable templates, AI prompt libraries, content patterns, and production workflows that improve quality and reduce time to publish.\n3. Partner Across Product, Documentation, and Enablement\nCollaborate with Product Managers, Product Designers, Engineers, SMEs, Customer Success, Support, and Partner teams to understand learner needs and product priorities.\nTranslate complex product functionality, workflows, risk-management concepts, and technical information into clear and actionable learning content for different audiences.\nPartner with Documentation to ensure that education content, product documentation, release communications, and in-app guidance are consistent, accurate, and easy to navigate.\nWork closely with UX to embed learning moments into the product experience and reduce friction for users adopting new functionality.\nParticipate in feature-launch and release-readiness processes, ensuring that learning content is planned early rather than created only after a release.\nGather feedback from learners, internal stakeholders, and customer-facing teams to improve content quality and relevance.\n4. Measure, Improve, and Scale Learning\nUse learner feedback, content-performance metrics, support trends, product-adoption signals, and certification results to identify gaps and improve learning experiences.\nHelp define meaningful learning metrics, such as completion, engagement, assessment performance, time to competence, feature adoption, support deflection, and learner satisfaction.\nIterate on content based on evidence, testing different formats, messages, learning flows, and in-app guidance patterns.\nSupport localization and global accessibility by coordinating translation, reviewing localized content, and designing source materials that are easy to adapt across markets.\nContribute to a scalable learning-content operating model, including governance, content maintenance, version control, review processes, and AI-assisted quality assurance.\nStay current with developments in instructional design, learning technologies, digital adoption, generative AI, and AI-enabled content-production practices.\n\nYou Have & You Know-How:\n3+ years of experience in instructional design, curriculum development, learning-content development, product education, customer education, enablement, technical writing, or a related field.\nExperience designing learning content for software, digital products, technical workflows, or professional audiences is preferred.\nExperience collaborating with subject-matter experts to turn complex information into clear, practical, learner-centered content.\nExperience working with Product, UX, Documentation, Customer Success, Support, or Enablement teams is a strong advantage.\nA portfolio demonstrating learning-design thinking, written content, video work, interactive learning, in-app guidance, or other educational assets is highly valued.\n Instructional Design and Content Skills\nUnderstanding of instructional-design fundamentals, including learning objectives, learner personas, adult-learning principles, assessments, storyboarding, and content sequencing.\nAbility to create concise, clear, and engaging content for different levels of product knowledge and different user roles.\nExperience developing multimedia learning solutions, such as videos, tutorials, certifications, microlearning, interactive modules, and contextual help.\nComfortable writing scripts, storyboards, facilitator guides, knowledge checks, learning objectives, and learner-facing product guidance.\nStrong written and verbal communication skills in English.\n AI-Native Learning Skills\nPractical experience using generative-AI tools to support content creation, research, ideation, drafting, editing, localization, assessment development, or multimedia production.\nAbility to write effective prompts and use structured workflows to produce high-quality learning assets efficiently.\nStrong judgment in reviewing AI-generated content for accuracy, bias, security, privacy, intellectual-property considerations, accessibility, and brand alignment.\nCuriosity and willingness to experiment with emerging AI-enabled learning approaches, such as adaptive learning paths, AI-supported practice scenarios, conversational learning assistants, and intelligent performance support.\nUnderstanding that AI augments instructional-design expertise; it does not replace product knowledge, learner empathy, editorial rigor, or human review.\n Tools and Technical Fluency\nFamiliarity with tools such as Pendo, WalkMe, Whatfix, or other digital-adoption platforms is a plus.\nFamiliarity with Synthesia, Descript, Camtasia, Articulate 360, Loom, Adobe Creative Cloud, or similar content-production tools is a plus.\nExperience with learning-management systems, learning-experience platforms, knowledge bases, or certification platforms is advantageous.\nFamiliarity with analytics tools, spreadsheets, dashboards, or data-informed content iteration is beneficial.\nComfort working with collaboration and documentation tools such as Google Workspace, Confluence, Notion, Jira, or similar platforms.\n\nNice to Have:\nExperience in B2B SaaS, fintech, banking, payments, fraud prevention, risk management, compliance, anti-money-laundering, or regulated industries.\nExperience creating content for global audiences and supporting localization across multiple languages.\nFamiliarity with product-led growth, customer education, product adoption, technical enablement, or support-content strategy.\nExposure to AI governance, responsible AI, content-quality frameworks, or knowledge-management practices.\nPortuguese language skills are an advantage.\n#LI-remote #LI-BR1\nYour First 30-Days at Feedzai:\nYou will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!\nLife at Feedzai Instagram\nFeedzai Culture\nFeedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nFeedzai does not accept unsolicited resumes from recruiters or employment agencies. \nFeedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.","description_format":"text","description_chars":11271,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Fraud Detection","RegTech, AML & Compliance","Financial AI"],"lifecycle":[{"event":"open","at":"2026-10-13T17:11:51Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/feedzai-instructional-designer","json_url":"https://alion.io/job/feedzai-instructional-designer.json","meta":{"generated_at":"2026-10-14T15:09:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":2845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48055},"rest":"https://alion.io/mcp/rest/get_company?id=48055"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffeedzai-instructional-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffeedzai-instructional-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffeedzai-instructional-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/feedzai-instructional-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffeedzai-instructional-designer"}]}