{"id":142228,"url":"https://alion.io/job/feedzai-software-engineer-customer-success","title":"Software Engineer - Customer Success","company":{"id":48055,"name":"Feedzai","domain":"feedzai.com","url":"https://alion.io/company/feedzai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Instagram","optional":false},{"name":"Java","optional":false},{"name":"RabbitMQ","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2025-12-03T16:00:52Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T05:49:52Z","board_verified":true,"closed_at":null,"days_open":329,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":329},"description":"At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. \nFeedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.\nWe are always looking for talented Software Engineers to join our team. This is an evergreen role, meaning we hire for this role continuously across multiple seniority levels and for various teams. Applying here ensures you are considered as new positions open. The timeline and specific team-matching may vary; an opening could be immediate, or we may find a great fit for you on a team in the coming weeks. We will be transparent about timelines throughout the process.\n\nYou:\n Feedzai sells and implements one the the world's leading Fraud Risk Scoring systems. We work with some of the largest banks and financial firms to help protect them from transaction fraud, money laundering, and account takeover.\nAs a Software Engineer in the Customer Success organisation you will be responsible for making sure our products are installed and meet our clients requirements with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer while working with these technologies will help with installation and configuration of our solutions, but will also develop custom Java inbound and outbound interfaces, use web services to enhance data in process and will develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts and your peers to meet with the client, understand their needs, turn those needs into requirements and execute on those requirements.\nYour Day to Day:\nExecute full software development life cycle building integrations and enhancements to Feedzai core product;\nWrite well-designed, testable code;\nIntegrate multiple software components into a fully functional software system;\nTroubleshoot, debug and upgrade existing systems;\nDeploy and support systems in production;\nComply with best practices and industry standards;\nWork with Agile principles to regularly deliver quality products;\nEnsure proper feature deployment or product upgrades;\nProvide Second Tier support for clients that are live;\nYou Have & You Know-how:\nA BS or MS in computer science, or a comparable field, or equivalent experience;\nExperience in Java software development or other modern language;\nExperience with SQL or NoSQL databases;\nExperience with Cloud technologies (AWS, Azure, GCP)\nClient engagement experience and ability to work with a client in a consultative manner;\nExcellent English communication skills, both verbal and written;\nAvailability to travel up to 15%;\nThe Customer Success Team is responsible for delivering our product to our clients. This includes configuration, solution development, and risk strategy to enable them to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us!\nYour First 30-Days at Feedzai:\nYou will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!\nLife at Feedzai Instagram\nFeedzai Culture\nFeedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nFeedzai does not accept unsolicited resumes from recruiters or employment agencies. \nFeedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.","description_format":"text","description_chars":5386,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","RegTech, AML & Compliance","Financial AI"],"lifecycle":[{"event":"open","at":"2025-12-03T16:00:52Z"},{"event":"open","at":"2026-09-05T07:41:00Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.141,"p_room":0.28,"age_days":329,"expected_fill_days":42,"reasons":["seen:14","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/feedzai-software-engineer-customer-success","json_url":"https://alion.io/job/feedzai-software-engineer-customer-success.json","meta":{"generated_at":"2026-10-29T08:19:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48055},"rest":"https://alion.io/mcp/rest/get_company?id=48055"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffeedzai-software-engineer-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffeedzai-software-engineer-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffeedzai-software-engineer-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/feedzai-software-engineer-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffeedzai-software-engineer-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":142228}},{"tool":"search_jobs","arguments":{"company":"feedzai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":142228},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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