{"id":1570466,"url":"https://alion.io/job/feelingstream-technical-support-specialist","title":"Technical support specialist","company":{"id":56214,"name":"Feelingstream","domain":"feelingstream.com","url":"https://alion.io/company/feelingstream","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tallinn, Estonia"],"countries":["EE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"EU AI Act","optional":false},{"name":"ISO 27001","optional":false},{"name":"Jira","optional":false},{"name":"Python","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-01T07:48:18Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-01T18:44:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"//Careers\nTechnical support specialist\nTallinn, Estonia - hybrid · Starting ASAP\nFeelingstream provides conversation analytics for large contact centres. Our platform turns customer conversations - phone calls, chats, emails, and feedback - into clear insight using multilingual speech-to-text, analytics, and automation.\nOur customers include banks, telecom companies, utilities, transportation providers, and insurance companies across Scandinavia and the Baltics.\nData security sits at the core of our operations. Feelingstream is ISO 27001 certified, and we are preparing for the EU AI Act - our product is being developed to meet the high-risk AI requirements expected in 2026.\nOur customers rely on the platform for day-to-day visibility into customer conversations. As we grow and support more enterprise deployments, we need a dedicated technical support specialist who can keep systems stable, resolve issues quickly, and ensure customer-facing teams have the technical help they need.\nYou will help us handle technical requests from customers and internal teams, keep configurations under control across multiple environments, and improve the way we manage incidents, access, and deployments.\nWhat you will do\nProvide technical support for enterprise customers (tickets, troubleshooting, follow-up, and clear communication).\nSupport internal IT service tasks where needed (accounts, access, endpoint issues, tooling).\nTrack and maintain technical configurations across multiple customer installations (documentation and change control).\nMonitor services and react to incidents, including escalation to engineering and infrastructure when needed.\nCoordinate with Account Management, Onboarding, Customer Success, Product Owners, and Development teams to keep issues moving.\nImprove support routines (runbooks, checklists, incident templates, and Jira workflows).\nSupport release and deployment routines with practical checks and clean handovers.\nWhat we are looking for\nExperience in technical support or systems administration in a business environment.\nWorking knowledge of Linux and Windows environments.\nUnderstanding of basic networking concepts (DNS, VPN, firewalls, certificates) and troubleshooting steps.\nFamiliarity with monitoring and log analysis tools (or strong interest in learning).\nComfortable documenting work, managing Jira tickets, and writing clear updates for non-technical users.\nCalm, organised, and practical under pressure.\nCapable of handling Python scripts and code.\nStrong interest in Large Language Models (LLMs) and modern AI-assisted coding practices.\nFluent in English.\nNice to have\nExperience supporting B2B SaaS products or enterprise deployments.\nExperience with containerised environments (Docker) or cloud services (AWS/Azure/GCP).\nExperience with ITIL-style incident/change processes.\nExperience with customer integrations (SSO/SAML, APIs, webhooks).\nAny Scandinavian language (Finnish, Swedish, Norwegian, Danish).\nWhat Feelingstream can offer\nStructured onboarding and training.\nTallinn-based office with hybrid work.\nFocus on outcomes and delivery, not time spent online.\nWork that is directly linked to customer outcomes in large organisations.\nOpportunity to grow into product analytics and regulated AI delivery.\nHow to apply\nSend your CV and salary expectations. If you can, include 2-3 short examples of technical issues you have handled end-to-end (what happened, how you investigated it, what fixed it, and what you changed to prevent repeats).\nFor more information, contact Head of Technology, Lauri Ilison: . We will fill the role as soon as we find the right person.\nBy applying for this job you agree with our Recruitment Privacy Statement.\nApply now All openings","description_format":"text","description_chars":3754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Finnish","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Estonia","iso":"EE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Language Processing","Speech & Audio AI","Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-10-01T07:48:18Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-10-01T20:59:47Z"},"pay":null,"html_url":"https://alion.io/job/feelingstream-technical-support-specialist","json_url":"https://alion.io/job/feelingstream-technical-support-specialist.json","meta":{"generated_at":"2026-10-01T20:59:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3440,"day_limit":5000,"remaining_today":1560,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}