Housekeeping Floor Supervisor

JOB SUMMARY:

The Housekeeping Floor Supervisor is responsible for overseeing work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.  

JOB RESPONSIBILITIES:

Supervise assigned floors and ensures that all rooms, hallways, lockers, and lobbies are cleaned to Company standards.

Maintain records, including repairs needed, lost and found items, and quality of work completed by employees; reports needed repairs and prepare service call requests for maintenance.

Completes room status reports in the morning and afternoon and forwards them to the Housekeeping office.

Inspects rooms in written form daily to ensure that service levels are in accordance with quality standards.

Counsels and disciplines employees that violate department and policies, practices or procedures through progressive counseling guidelines.

Create a good work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements.

Oversee training of Room Attendants.

Manages the delivery and measurement of guest service consistent with the company's core service standards and brand attributes.

Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.

Conducts daily briefings and instruct employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.

Responds to emergency situations.

Maintain key control.

Supervise Laundry employees, when applicable.

Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status.

Handle items for "Lost and Found" according to the standards.

Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.

Monitor all V.I.P.'s, special guests and requests.

Perform all other job related duties as requested.

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

At least 6 years of experience in Housekeeping or Hotel Operations.

Excellent customer service skills.

Able to lead and mentor a team.

Have interpersonal skill to deal effectively with all business contacts.

Professional appearance and demeanor.

Work varied shifts, including weekends and holidays.

High school diploma or equivalent.

Basic computer skills, with knowledge of Microsoft Office programs.

Able to effectively communicate in English, in both written and oral forms.

At least 1 year of previous hotel management experience.

QUALIFICATION:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.