{"id":2254990,"url":"https://alion.io/job/feg-reservations-agent","title":"Reservations Agent","company":{"id":2195863,"name":"FEG","domain":"feg.com","url":"https://alion.io/company/feg-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Barbara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-09T11:00:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-14T07:23:09Z","board_verified":true,"closed_at":null,"days_open":308,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":308},"description":"JOB SUMMARY: \nThe Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information. \nJOB RESPONSIBILITIES:\nCreate bespoke experience for guests. \nResponsible for all reservation activity ensuring that the reservation lines are attended always. \nCommunicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.). \nProperly access all functions of the reservations system according to established procedures. \nCourteously answer inquiries and accept reservations over the phone \nMaximize revenue by utilizing suggestive selling and up-selling techniques. \nDemonstrate advantages and create value for our guests. \nMonitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly. \nAssist where necessary to ensure optimum service is provided to guests, visitors and other departments. \nWork closely with several departments in coordinating reservations, sales and rate strategy. \nSupport other team members and departments to contribute to the best overall performance of the department and hotel. \nPerform other duties as assigned, requested or deemed necessary by management. \nAssist in one stop reservation service (including restaurant, spa, etc.) \nAssist in prearrival process for all guests (email/phone) \nAssist in answering PBX call into hotel.\nSKILLS AND EDUCATION REQUIREMENTS: \nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required\nHigh School Diploma or equivalent \nPrior luxury hospitality experience preferred \nAbility to multitask between different computer systems. \nMust possess computer skills \nExcellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate \nStrong customer development and relationship management skills \nAbility to influence others to up sell products and services with excellent negotiation skills \nStrong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette \nAbility to accurately input and access data into hospitality software \nMust be able to prioritize, organize and follow-up in a timely manner \nMust be able to work cohesively with other departments, co-workers as part of a synergistic team \nAbility to work a varied schedule including, days, nights, weekends, and holidays\nQUALIFICATION: \nAbility to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \nNote: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.","description_format":"text","description_chars":3485,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-10-11T03:51:03Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.14,"p_room":0.28,"age_days":308,"expected_fill_days":29,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/feg-reservations-agent","json_url":"https://alion.io/job/feg-reservations-agent.json","meta":{"generated_at":"2026-10-14T09:20:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2195863},"rest":"https://alion.io/mcp/rest/get_company?id=2195863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffeg-reservations-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffeg-reservations-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffeg-reservations-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/feg-reservations-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffeg-reservations-agent"}]}