{"id":1900567,"url":"https://alion.io/job/felfel-account-manager-romandie","title":"Account Manager (Romandie)","company":{"id":2025009,"name":"FELFEL","domain":"felfel.ch","url":"https://alion.io/company/felfel","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":100,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lausanne, Switzerland"],"countries":["CH"],"hiring_countries":["CH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-07T09:49:19Z","employer_posted_date":"2026-05-07","last_verified_at":"2026-10-21T07:21:11Z","board_verified":true,"closed_at":null,"days_open":166,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":166},"description":"IN SHORT\nAre you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (100%) in Lausanne, you will be at the heart of our customer journey. You will take full ownership of a diverse portfolio, driving client satisfaction, growth, and retention.YOUR RESPONSIBILITIES\nOwn and manage a portfolio of 200 clients from post-trial engagement to renewal.\nBuild and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention.\nAnalyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.\nDrive organic growth actively within your segment to maximize account potential and business value.\nEngage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.\nContract negotiations, account reviews, and renewal or termination processes.\nCollaborate cross-functionally with our Acquisition, Product, Operations, and Support teams to ensure a consistent client experience.\nProvide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes.\nYOUR PROFILE\n2+ years of professional experience in client success, account management, or a similar customer-facing role.\nProven track record of efficiently managing and growing a large, diverse client portfolio.\nConfident use of CRM tools is necessary\nProactive, solution-oriented mindset with a sense of hospitality\nExcellent interpersonal and communication skills to connect effectively with various stakeholders.\nAbility to thrive in a fast-paced environment while building meaningful, value-driven relationships.\nFluency in French and English \nNon-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.\nValid work permit or Swiss passport.\nYOU WILL BE MEASURED BY\nNet Revenue Retention (NRR)\nChurn Rate\nPortfolio Growth (Cross-sell/Upsell)\nClient Health Score\nCustomer Satisfaction (CSAT or NPS)\nOUR BENEFITS\nLots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true\nBest barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine\n5 weeks holiday per year, as well as the chance to buy an extra week of vacation \nTwo full weeks of ‘work from anywhere’ per year to bring more variety to your work day\nWe care about your future with an above-mandatory pension fund\nNew parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.\nWe encourage ou r employees to use public transport by covering your half-fare travelcard\nGreat team events, such as our well-known FELFEL Summer Outing\nStay active and healthy with our weekly sports sessions\nReady to apply? If this sounds like the perfect role for you, please submit (English or French):\nYour CV & complete documents (references, diplomas) \nA short video introducing yourself and telling us why you are our next Account Manager (max. 1 minute)\nABOUT US\nFELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).\nFELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.\nwww.felfel.ch","description_format":"text","description_chars":3857,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Vending & Automated Retail","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-05T10:47:38Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.629,"p_room":0.36,"age_days":166,"expected_fill_days":100,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/felfel-account-manager-romandie","json_url":"https://alion.io/job/felfel-account-manager-romandie.json","meta":{"generated_at":"2026-10-21T09:13:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2025009},"rest":"https://alion.io/mcp/rest/get_company?id=2025009"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffelfel-account-manager-romandie"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffelfel-account-manager-romandie"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffelfel-account-manager-romandie"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/felfel-account-manager-romandie\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffelfel-account-manager-romandie"}]}