{"id":1737487,"url":"https://alion.io/job/felix-cx-coordinator","title":"CX Coordinator, Platform","company":{"id":8062,"name":"Felix","domain":"getfelix.com","url":"https://alion.io/company/felix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":14,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":50000,"max":55000,"currency":"CAD","period":"year","gross":null,"usd_annual":38569},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Intercom","optional":false},{"name":"Telegram","optional":true},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-02T21:31:42Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T00:11:43Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Felix\n Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.\nFelix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.\nAbout the Role\nWhen a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.\nYou'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.\nIf you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.\nYou Will\nProvide warm, attentive, and genuinely personalized support to Felix patients through chat and email\n\nCollaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care\n\nGuide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward\n\nWork alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.\n\nServe as the voice of the patient, capturing learnings and sharing insights across the Felix organization\n\nSpot patterns, flag gaps, and help improve how we support patients over time\n\nYou Have\nExperience in a customer-facing role (thriving in high volume is a strong plus)\n\nExperience with Intercom Helpdesk or a related platform\n\nTelehealth or digital health background is a bonus\n\nIn any case, you'll stand out if you:\nCommunicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed\n\nAre a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction\n\nHave natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work\n\nBenefits\nFull medical, dental and vision benefits\n\nMaternity/paternity policy\n\n3 weeks' vacation\n\nCompetitive compensation\n\nStock option grant\n\nRemote first, work from anywhere in Canada\n\nIncredible culture powered by a highly collaborative and high-performing team\n\nLarge impact at an early-stage technology company\n\nProfessional development opportunities, working closely with founders and the senior leadership team\n\nLocation: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.\nOpen vacancy: This posting is for an existing vacancy at the company.\nOur commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing .\nRecruitment Fraud Alert\nPlease note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.\nCommunication: We will only ever contact you from an official @felixforyou.ca email address.\n\nInterviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).\n\nPayments: We will never ask for credit card information, bank details, or payments for \"equipment\" or \"onboarding\" during the application process.\n\nUse of Artificial Intelligence (AI) in Hiring Process\nFelix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.","description_format":"text","description_chars":4731,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Local Services Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-03T01:23:27Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":38569,"is_top_pay":false},"html_url":"https://alion.io/job/felix-cx-coordinator","json_url":"https://alion.io/job/felix-cx-coordinator.json","meta":{"generated_at":"2026-10-07T01:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2176,"day_limit":5000,"remaining_today":2824,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8062},"rest":"https://alion.io/mcp/rest/get_company?id=8062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffelix-cx-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffelix-cx-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffelix-cx-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/felix-cx-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffelix-cx-coordinator"}]}