{"id":1610657,"url":"https://alion.io/job/felix-pago-lead-data-analyst","title":"Lead Data Analyst","company":{"id":175623,"name":"Félix Pago","domain":"felixpago.com","url":"https://alion.io/company/felix-pago","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":460},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LLM","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-21T12:12:45Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-06T21:58:13Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"About Us\nAtFélix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.\nWe are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.\nJoining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission-serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious-always experimenting, building the future today, and delivering a product that truly makes our users' lives better.\nAbout the role\nWe are looking for a highly analytical and business-oriented Lead Data Analyst to lead a multidisciplinary team across Chat, Retention, AI, and Operations.\nThis role sits at the intersection of Data, Product, and Customer Experience. The ideal candidate will be able to deeply understand the business, map the key drivers and KPIs across the customer journey, identify opportunities and friction points, and translate data into actions that improve conversion, retention, and operational efficiency.\nThis role is 40% hands on and 60% working closely with stakeholders and guiding the team.\nBeyond managing the team, this person will be expected to raise the analytical bar of the organization -bringing structure to complex problems, moving quickly from ambiguous questions to actionable insights, and partnering closely with stakeholders to drive measurable business impact.\nWhat you'll own\nChat & Conversion\nLead the analytics agenda for the Chat experience, covering both upper and lower funnel and different geographies.\nPartner closely with Product stakeholders to understand and improve the conversion funnel.\nBuild and evolve dashboards and analytical frameworks, primarily using Amplitude, to monitor funnel performance and identify opportunities.\nIdentify key conversion drivers, drop-offs, and friction points across the customer journey.\nTurn behavioral data into clear product recommendations and experiments.\nRetention\nLead the analytical strategy around user retention and lifecycle behavior.\nDevelop a deep understanding of the different friction points users experience throughout their journey.\nAnalyze changes in user composition, behavior, and lifecycle mix to understand what is driving retention changes.\nBuild frameworks to identify the root causes behind retention increases or declines.\nPartner with Product, Operations, Growth and Fintech teams to prioritize initiatives based on their expected impact.\nAI & Conversational Experience\nDevelop a data-driven understanding of how users interact with AI-powered experiences.\nIdentify where and why conversational experiences break down and how those failures impact conversion and retention.\nDefine and monitor key metrics across the conversational funnel.\nPartner with AI/Product teams to identify opportunities to improve the experience through data and experimentation.\nOperations\nBuild a strong understanding of operator queues, workload, performance, and operational efficiency.\nDevelop scalable analytics and tools to monitor operator performance and identify bottlenecks.\nPartner with Customer Experience to improve how operators handle conversations by providing them with better context and actionable information before and during interactions.\nExplore and experiment with operators as a lever for retention and customer experience, measuring their incremental impact through rigorous experimentation.\nHelp transition operational analytics from reactive reporting to proactive decision-making.\nThese are the applicable requisites, although equivalent competencies in any of the above will also be considered.\nWhat you'll do\nLead and develop a team of highly analytical data professionals.\nEstablish a clear analytical roadmap aligned with company and product priorities.\nDeeply understand the business and build a comprehensive map of KPIs, drivers, and relationships across the customer lifecycle.\nQuickly investigate ambiguous business problems and turn them into structured analytical questions.\nRaise the quality, speed, and impact of analytical work across the team.\nEnsure that insights are not just descriptive but lead to clear actions, experiments, and measurable outcomes.\nBuild strong relationships with a broad range of stakeholders across Product, Operations, AI, and Leadership.\nChallenge assumptions and bring a data-driven perspective to strategic decisions.\nCreate scalable frameworks, dashboards, and tools that enable stakeholders to answer questions independently.\nIdentify opportunities where data, automation, or AI can significantly improve how the organization operates.\nWhat We’re Looking For\nAnalytical & Business Skills\n6+ years of experience in Data Science, Analytics, Product Analytics, or a related field.\nStrong analytical and problem-solving skills, with the ability to break down complex and ambiguous problems.\nStrong SQL skills and experience working with large datasets.\nStrong understanding of product metrics, funnels, cohorts, retention, experimentation, and behavioral analytics.\nAbility to move beyond reporting and understand why metrics move and what actions can influence them.\nStrong business acumen and curiosity-you enjoy getting deep into how the business actually works.\nLeadership & Stakeholder Management\nExperience managing and developing analytical teams.\nExceptional stakeholder management and communication skills.\nAbility to work effectively with very different audiences, from technical teams to Product, Operations, and senior leadership.\nAbility to influence decisions without relying solely on formal authority.\nComfortable challenging stakeholders and translating complex analyses into simple, actionable narratives.\nTechnical & Product\nStrong SQL and data analysis capabilities.\nExperience with product analytics tools such as Amplitude, Mixpanel, or similar.\nExperience with BI and visualization tools (we use Omni).\nFamiliarity with experimentation and causal inference is a strong plus.\nExperience with AI/LLM products or conversational analytics is a plus.\nExperience in fintech, conversational products, or other high-growth environments is a plus.\nWhat we offer\nCompetitive salary\nInitial stock options grant\nAnnual performance bonus\nHealth, dental, and vision plans \nContinuous learning opportunities \nUnlimited PTO\nPaid parental leave\nWork model: currently fully remote, with a future transition to a hybrid set up\nEmpowering opportunities for growth in a dynamic entrepreneurial environment\nEqual Opportunity Employer\nAt Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.\nWant to learn more about our privacy practices? 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