{"id":1610761,"url":"https://alion.io/job/felix-pago-senior-workforce-manager","title":"Senior Workforce Manager","company":{"id":175623,"name":"Félix Pago","domain":"felixpago.com","url":"https://alion.io/company/felix-pago","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3394},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"BigQuery","optional":false},{"name":"Erlang","optional":false},{"name":"Google BigQuery","optional":false},{"name":"SQL","optional":false},{"name":"Time Series Forecasting","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-07-29T14:55:39Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-16T03:45:52Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"About Us\nAtFélix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.\nWe are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.\nJoining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission-serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious-always experimenting, building the future today, and delivering a product that truly makes our users' lives better.\nAbout the Role\nWe are looking for our first Senior Workforce Manager, a role that we view as a strategic business function rather than a back-office scheduling task. At Félix, every operational decision deserves a number behind it, and you will be the owner of that logic.\nYou will be responsible for building our WFM architecture from scratch, ensuring that our operations are lean, scalable, and prepared for the unique volatility of the remittance market. We need an operator-first analyst who is excited by the challenge of forecasting for a WhatsApp-native, asynchronous environment where traditional voice-center \"best practices\" simply do not apply. You will be a key partner to the COO and Finance, defending your models and driving the efficiency that allows us to serve millions of families.\nResponsibilities\nBuild and continuously improve our volume forecast (long-range, monthly, weekly, and intraday) across all corridors, channels, and contact types. Your primary target is to achieve a weekly MAPE Rebuild and own the end-to-end staffing model (in-house + BPO). Deliver a unified capacity plan that drives hiring cycles, BPO ramp-ups, and shift design.\nDesign and roll out a real-time adherence (RTA) and intraday management practice to ensure we meet service levels during high-volatility periods and end-of-month spikes.\nPartner with Finance to translate the capacity plan into a quarterly headcount and BPO spend plan. Own the variance commentary and explain the \"why\" behind the numbers to leadership.\nDefine and report on key WFM metrics (WAPE, occupancy, shrinkage, schedule fit) and lead the selection and implementation of our WFM tooling stack (e.g., Assembled, Playvox, Tymeshift).\nDesign the schedule generation process, including shifts, breaks, and multi-corridor coverage, adapting to the asynchronous nature of our customer interactions.\nRequirements\n6+ years of experience in WFM with a focus on time-series, seasonality, and multi-channel volumes (specifically async/messaging).\nMastery of capacity planning and staffing math (Erlang variants, async equivalents, and FTE modeling).\nHigh proficiency in SQL/BigQuery and expert-level spreadsheet modeling.\nExperience implementing and managing WFM software (Verint, NICE, Assembled, etc.).\nExceptional executive communication skills; ability to translate complex data into clear recommendations for the COO and Finance.\nAn operator’s instinct-comfortable with ambiguity and capable of building robust models from scratch with imperfect data.\nNative-level Spanish and business-level English (written and verbal).\nDegree in Engineering, Finance, Economics, or a related quantitative field is preferred.\nThese are the applicable requisites, although equivalent competencies in any of the above will also be considered.\nWhat We Offer\nCompetitive salary\nInitial stock options grant\nAnnual performance bonus\nHealth, dental, and vision plans \nWork model: currently fully remote, with a future transition to a hybrid setup.\nContinuous learning opportunities \nUnlimited PTO\nPaid parental leave\nEmpowering opportunities for growth in a dynamic entrepreneurial environment\nEqual Opportunity Employer\nAt Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.\nWant to learn more about our privacy practices? Check out our Privacy Policy.","description_format":"text","description_chars":5408,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Parental leave","Stock options","Unlimited PTO"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Stablecoins","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-10-01T20:19:17Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.636,"p_room":0.36,"age_days":77,"expected_fill_days":49,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/felix-pago-senior-workforce-manager","json_url":"https://alion.io/job/felix-pago-senior-workforce-manager.json","meta":{"generated_at":"2026-10-16T04:16:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175623},"rest":"https://alion.io/mcp/rest/get_company?id=175623"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffelix-pago-senior-workforce-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffelix-pago-senior-workforce-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffelix-pago-senior-workforce-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/felix-pago-senior-workforce-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffelix-pago-senior-workforce-manager"}]}