{"id":516360,"url":"https://alion.io/job/fellow-enterprise-implementation-specialist","title":"Enterprise Implementation Specialist","company":{"id":24041,"name":"Fellow","domain":"fellow.ai","url":"https://alion.io/company/fellow","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Montreal, Canada","Toronto, Canada","Ottawa, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Dynatrace","optional":false},{"name":"HIPAA","optional":false},{"name":"Jira","optional":false},{"name":"Monday.com","optional":false},{"name":"Smartsheet","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-08-07T19:14:47Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-12T07:11:43Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"About Fellow\nFellow is the AI meeting assistant that helps teams turn conversations into decisions and action, built from the ground up with privacy and security in mind. Fellow supports the entire meeting workflow, from pre-meeting briefs to note-taking and recording to human-level recaps, so organizations can have fewer, better, and shorter meetings. Today, Fellow is evolving beyond notetaking into an AI Chief of Staff for the whole organization.\nFounded in 2017 by the team behind Fluidware (acquired by SurveyMonkey), Fellow is a Series A company backed by Craft Ventures, iNovia Capital, and Felicis Ventures. We're a remote-first company headquartered in Ottawa, and leaders in 100+ countries rely on Fellow, including teams at Shopify, HubSpot, WarnerMedia, Tucows, and Dynatrace.\nOur mission is simple: make work better for everyone. Because when meetings run better, work feels better.\nAbout the Role\nThe Enterprise Implementation Specialist will lead the successful launch and org-wide adoption of Fellow across our largest, most complex customers' deployments that often span multiple departments, hundreds to thousands of users, and a wide range of cross-functional stakeholders. This is a senior, high-ownership role for someone who has run large-scale software rollouts before and knows how to turn a signed contract into company-wide adoption, not just a well-onboarded pilot team.\nYou'll thrive in this role if you are\nA seasoned program/project manager who can plan and run multiple complex, multi-stakeholder rollouts at the same time.\n\nComfortable being the primary point of contact for stakeholders ranging from end users to IT, security, and executive sponsors, often all on the same account.\n\nSkilled at change management - able to drive adoption at scale across a large, distributed organization, not just train a handful of admins.\n\nEnergized by the extra rigor (security reviews, compliance requirements, procurement processes) that larger and more regulated organizations bring to a rollout.\n\nResponsibilities\nOwn end-to-end implementation of Fellow for our largest enterprise accounts, from contract signature through full org-wide rollout and value realization.\n\nDesign and execute detailed rollout plans for org-wide deployments spanning multiple departments, business units, or regions, including phased rollout strategies, milestones, and success metrics.\n\nServe as the primary post-sale point of contact and trusted advisor for enterprise stakeholders, including IT, security, procurement, and executive sponsors.\n\nLead discovery to understand a customer's org structure, tech stack, security/compliance requirements, and change-management needs, and translate them into a tailored implementation plan.\n\nManage the technical aspects of enterprise deployments, including SSO/SAML configuration, calendar and CRM integrations, data migration, and user provisioning at scale.\n\nPartner with customers' security, legal, and IT teams to complete the security reviews, questionnaires, and compliance documentation that regulated or highly structured organizations require.\n\nDrive change-management and adoption programs - executive briefings, champion networks, train-the-trainer programs, and communications plans - to ensure high usage across large, distributed user bases.\n\nManage a portfolio of concurrent enterprise implementations, proactively identifying and mitigating risks to scope, timeline, and budget.\n\nIdentify expansion and upsell opportunities that surface during implementation, partnering with Sales and Customer Success to pursue them.\n\nBuild and refine implementation playbooks, templates, and best practices to help scale the function as Fellow's enterprise base grows.\n\nCreate and maintain documentation, training materials, and enablement content tailored to enterprise and regulated customers.\n\nPartner cross-functionally with Product, Engineering, and Customer Success to surface enterprise customer feedback, escalate issues, and inform the roadmap.\n\nReport on rollout health, adoption metrics, and risk status to internal leadership and to customer executive sponsors.\n\nRequired Skills & Experience\n5+ years of experience in implementation, onboarding, professional services, or technical program management at a B2B SaaS company, with a proven track record of leading large-scale, org-wide software rollouts (multiple departments and/or 500+ users).\n\nDemonstrated experience managing complex, multi-stakeholder enterprise implementations from kickoff through full adoption.\n\nExperience working with a CRM (Salesforce, HubSpot, or similar) and project/professional-services tooling (e.g., Smartsheet, Asana, monday.com, Jira).\n\nWorking knowledge of SSO/SAML, SCIM provisioning, and common enterprise IT/security review processes.\n\nStrong program and change-management skills: able to build rollout plans, manage timelines and risk across concurrent projects, and drive adoption at scale.\n\nExecutive presence comfortable presenting to and building trust with senior stakeholders, including IT, security, and C-suite leaders.\n\nExceptional written, verbal, and presentation skills in English.\n\nAbility to work independently, take ownership of outcomes, and operate cross-functionally in a fast-paced, evolving environment.\n\nPreferred\nExperience implementing SaaS solutions within regulated industries (e.g., financial services, healthcare, insurance, government, or other compliance-heavy environments), including familiarity with requirements such as SOC 2, HIPAA, or data residency.\n\nExperience mentoring or supporting more junior implementation or onboarding team members.\n\nFormal project management certification (e.g., PMP, PRINCE2) or equivalent experience.\n\nWhat we offer\nAt Fellow, we invest in the people who make our mission possible:\nFair, competitive compensation - we benchmark against the market and pay fairly for every role.\n\nHealth and dental coverage, including prescription drugs and life insurance.\n\nParental leave - 12 weeks of paid leave at 80% of salary for any parent welcoming a child into their family.\n\nTime to recharge - three weeks of vacation, paid sick leave, and a paid company-wide break at the end of the year.\n\nRemote-first flexibility - Work remotely within Canada.\n\nRoom to grow - learning budgets, lunch-and-learns, and the freedom to own your work end to end.\n\nWe move quickly, share work early, and help each other get unstuck. We believe work should be fun, and we do our best work when people are curious, collaborative, direct, and genuinely excited to solve hard problems together.","description_format":"text","description_chars":6578,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"},{"name":"Toronto","iso":null,"kind":"city"},{"name":"Ottawa","iso":null,"kind":"city"},{"name":"Montreal","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Office & Productivity Software","Speech & Audio AI","Transcription Services"],"lifecycle":[{"event":"open","at":"2026-09-07T19:43:56Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.728,"p_room":0.36,"age_days":65,"expected_fill_days":37,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/fellow-enterprise-implementation-specialist","json_url":"https://alion.io/job/fellow-enterprise-implementation-specialist.json","meta":{"generated_at":"2026-10-12T13:34:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":24041},"rest":"https://alion.io/mcp/rest/get_company?id=24041"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffellow-enterprise-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffellow-enterprise-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffellow-enterprise-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fellow-enterprise-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffellow-enterprise-implementation-specialist"}]}