{"id":3301376,"url":"https://alion.io/job/fenix24-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":1978499,"name":"Fenix24","domain":"fenix24.com","url":"https://alion.io/company/fenix24","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"NIST CSF","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:12:03Z","employer_posted_date":null,"last_verified_at":"2026-10-26T20:12:03Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"About UsFenix24 is a global leader in breach recovery and pre-breach operational recoverability, redefining cyber resilience with the world's first Recovery Dependency Modeling and Resiliency Intelligence Platform, Argos99. Fenix24's breach recovery team is the largest in the world and has led more than 500 ransomware recoveries in 96 countries, including 30 of the Fortune 500. Pre-breach operational recoverability is founded on that real-world experience and is powered by Argos99 and our Resiliency Operations Center.\nOur recoverability platform is purpose-built by frontline recovery experts and is deployed across hybrid cloud and on-premise environments; delivering measurable improvements in recovery readiness and faster, more confident restoration when ransomware strikes.\nAbout This PositionThe Senior Technical Account Manager (TAM) is a high-impact individual contributor who supports Fenix24's priority customer relationships through technical expertise, proactive account management, and cross-team coordination. Acting as a trusted advisor, the Senior TAM helps customers optimize their managed services experience across firewalls, backups, endpoint management, and platforms like Cohesity and Totango — working closely with engineering, NOC/SOC, and product teams to resolve complex issues and drive strong outcomes.\nSuccess is measured by customer satisfaction, reduced technical friction, quality of solution guidance, escalation management, and contributions to scalable TAM practices.\nKey Responsibilities\nOwn executive-level relationships with CIOs, CISOs, and IT stakeholders; build multi-year technical success plans; deliver QBRs/EBRs with data-driven insights; advise on frameworks like NIST CSF, CIS Controls, and ISO 27001\n\nServe as the escalation point for high-severity or chronic issues; drive root cause analysis and preventive fixes; oversee complex onboarding/migrations (multi-site firewalls, backup design, endpoint deployments); ensure configurations meet best practices and security standards\n\nCoordinate with SOC, NOC, engineering, CS Ops, and product on strategic initiatives; mentor junior TAMs; improve playbooks, escalation workflows, and communication standards; flag at-risk accounts for retention efforts\n\nBuild account health dashboards covering performance, risk, and usage trends; analyze contract value vs. consumption to spot churn or expansion opportunities; forecast client needs based on growth and threat trends\n\nIdentify expansion opportunities (multi-year agreements, broader firewall/endpoint deployments); support sales on renewals and executive presentations; act as SME on managed backups, firewalls, and endpoint security; contribute to webinars and client training\n\nQualifications, Requirements & Preferred Skills\n\n3–5 years in Technical Account Management, Managed Services, cybersecurity, or a similar customer-facing technical role\n\nTrack record managing mid-to-large enterprise accounts with complex technical/operational needs\n\nStrong expertise in managed firewalls/network security, backup platforms (Cohesity preferred), and endpoint security/management\n\nExperience with customer success platforms like Totango, including playbook use/implementation\n\nStrong analytical, problem-solving, and cross-functional collaboration skills (Engineering, NOC/SOC, Support, Product)\n\nExcellent written and verbal communication, including technical documentation and executive-facing presentations\n\nSolid understanding of service delivery, SLAs, and managed services best practices\n\nSalary: $125,000 - $170,000Originally posted on Himalayas","description_format":"text","description_chars":3599,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response"],"lifecycle":[{"event":"open","at":"2026-10-26T23:28:30Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.903,"p_room":0.578,"age_days":7,"expected_fill_days":7,"reasons":["seen:7","velocity","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":false},"html_url":"https://alion.io/job/fenix24-senior-technical-account-manager","json_url":"https://alion.io/job/fenix24-senior-technical-account-manager.json","meta":{"generated_at":"2026-11-04T05:26:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8487,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1978499},"rest":"https://alion.io/mcp/rest/get_company?id=1978499"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffenix24-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffenix24-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffenix24-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fenix24-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffenix24-senior-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3301376}},{"tool":"search_jobs","arguments":{"company":"fenix24.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3301376},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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