{"id":909254,"url":"https://alion.io/job/fercon-it-helpdesk","title":"IT - Helpdesk","company":{"id":675999,"name":"FERCON","domain":"fercon.net","url":"https://alion.io/company/fercon","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":62},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2025-10-27T20:16:17Z","employer_posted_date":"2025-10-27","last_verified_at":"2026-10-24T00:50:25Z","board_verified":true,"closed_at":null,"days_open":361,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":361},"description":"Hallo! Du bist IT-affin, liebst es, Probleme direkt beim Anwender zu lösen und suchst einen Job mit echter Langzeitperspektive? Dann bist Du bei uns genau richtig!\nWir suchen einen engagierten IT-Supporter (all genders) für den direkten Einsatz bei unserem Kunden in der Region Berlin/Brandenburg.\nDas Besondere an dieser Stelle: Wir bieten Dir ein extrem stabiles Projekt mit einer festen Laufzeit bis Februar 2026 und einer anschließenden Verlängerungsoption für 3 weitere Jahre, die als sehr sicher gilt! Hier kannst Du wirklich ankommen und langfristig planen.\nAufgaben\nAls zentraler Ansprechpartner (SPOC) bist Du das Gesicht der IT direkt beim Kunden.\nAnsprechpartner & Berater: Du bist die erste Anlaufstelle für alle IT-Themen und weist Anwender in neue Systeme, Laptops oder Mobilgeräte ein.\n Hardware-Management: Du kümmerst Dich um die Einrichtung, Konfiguration, Installation und den Austausch von IT-Arbeitsplätzen (Desktops, Notebooks, Drucker, Peripherie) sowie der Medientechnik in Konferenzräumen.\n Troubleshooting: Als \"Helping Hand\" analysierst und behebst Du Hardware- und Softwarestörungen (MS Windows, Netzwerk etc.) direkt vor Ort.\n Mobile Devices: Du betreust mobile Geräte und übernimmst deren Einrichtung über MDM-Systeme (z.B. Intune).\n Rollouts & Logistik: Du unterstützt tatkräftig bei IT-Rollouts, IT-Umzügen und übernimmst die Lagerverwaltung (Ausgabe, Rücknahme) sowie die Pflege des Asset-Managements.\nTicket-Profi: Du bearbeitest, dokumentierst und verfolgst alle Anfragen strukturiert im Ticketsystem.\nQualifikation\nDas bringst Du mit (Qualifikationen)\nDeine Basis: Eine abgeschlossene Ausbildung im IT-Bereich (z.B. 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