{"id":2283498,"url":"https://alion.io/job/ferguson-customer-care-representative-tech-support","title":"Customer Care Representative - Tech Support","company":{"id":5454,"name":"Ferguson","domain":"ferguson.com","url":"https://alion.io/company/ferguson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":48,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Corona, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-13T05:43:27Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Job Posting:\nThe Minka Group has grown to become a leader in the decorative lighting and fan industries. As a company, we pride ourselves on the quality and workmanship of each and every fixture we produce. With people and distribution operating on two continents, the Minka Group family of businesses is leading the way in product design, knit together by a single level of quality over a broad range of price points.\nAbout the Role\nMinka is looking for a Tech Support Representative to support customers with product questions, installation guidance, troubleshooting, replacement part needs, and technical concerns. This role is an important part of the Customer Care team and helps create a positive customer experience by making it easier to do business with Minka.\nThe ideal candidate is patient, helpful, solution-focused, and comfortable taking ownership of customer needs from start to finish. We are looking for someone who can be a one-stop shop for customers, communicate clearly, and stay proactive rather than reactive when solving problems.\nWhat You’ll Do\nHelp customers troubleshoot Minka products using basic electrical wiring and product knowledge.\nAnswer installation-related questions for Minka lighting fixtures and ceiling fans.\nAssist customers by phone with technical issues, orders, returns, shipments, product questions, and other service-related needs.\nGather complete and accurate information to process customer requests from beginning to end and reduce unnecessary back-and-forth.\nTake ownership of customer concerns and work toward effective, long-term resolution whenever possible.\nSupport customers through difficult or frustrating situations with patience, professionalism, and strong de-escalation skills.\nPartner with distributors, sales representatives, and internal teams to help make it easier for customers to do business with Minka.\nEnter orders for replacement parts and/or complete fixtures as needed.\nShare feedback with the company and Quality Assurance Department regarding service issues, product concerns, or customer trends.\nIdentify potential issues, gaps, or trends early and proactively communicate them to the appropriate team for follow-up.\nWhat We’re Looking For\nAt least one year of related experience and/or training, or an equivalent combination of education and experience.\nAbility to learn and retain basic knowledge of electrical wiring, product installation, and troubleshooting.\nStrong communication skills with the ability to explain technical information in a clear, customer-friendly way.\nAbility to remain patient, professional, and solution-focused during lengthy or challenging customer interactions.\nStrong attention to detail and the ability to gather accurate information before taking action.\nAbility to work independently and as part of a team.\nGood judgment, common sense, and the ability to make proactive decisions that support the customer experience.\nA customer-first mindset with a focus on ownership, accountability, and follow-through.\nWhy This Role Matters\nThis role is important because customers often rely on Tech Support to help them understand products, resolve concerns, and get the right next step. By being helpful, clear, and responsive, you will help make the customer experience easier and more positive.\nAt The Minka Group, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!\n-\nPay Range:\n-\n$15.00 - $27.93-\nEstimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.\n-\nThis role is Bonus or Incentive Plan eligible.\n-\nFerguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.\n-\nThe Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.\nFerguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/SexualOrientation/GenderIdentity.\nEqual Employment Opportunity and Reasonable Accommodation Information","description_format":"text","description_chars":4840,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-11T12:36:40Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.478,"p_room":0.75,"age_days":18,"expected_fill_days":22,"reasons":["conf:0","stale_co","win:late","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ferguson-customer-care-representative-tech-support","json_url":"https://alion.io/job/ferguson-customer-care-representative-tech-support.json","meta":{"generated_at":"2026-10-13T19:00:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5454},"rest":"https://alion.io/mcp/rest/get_company?id=5454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fferguson-customer-care-representative-tech-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fferguson-customer-care-representative-tech-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fferguson-customer-care-representative-tech-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ferguson-customer-care-representative-tech-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fferguson-customer-care-representative-tech-support"}]}