{"id":2283485,"url":"https://alion.io/job/ferguson-customer-service-representative-4","title":"Customer Service Representative","company":{"id":5454,"name":"Ferguson","domain":"ferguson.com","url":"https://alion.io/company/ferguson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":46,"ghost_share":0,"stale_share":0.674,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McDonough, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-12T10:12:03Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Job Posting:\nWe realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Millennium Lighting. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up. Join our team today.\nThe Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions. Typical activities are the receiving of calls, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.\nResponsibilities:\nOne Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.\nSatisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.\nPhone Calls: Answering customer calls and assisting with any scenario presented.\nEmails: Answering customer emails within 24hrs and assisting with any scenario presented.\nWarranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.\nReturn Merchandise Authorization: RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.\nCapture inbound sales when appropriate.\nAdditional Duties:\nDemonstrate excellent customer service skills in resolving customer complaints and questions.\nPractice and ensure compliance with company policies and procedures.\nThoroughly understand the Customer Relations manual.\nMaintain a professional and positive attitude.\nQualifications:\n2+ years' meaningful work experience preferred.\nStrong written and verbal communication skills with ability to communicate across all levels of the organization.\nAbility to identify business critical issues quickly and navigate priorities based on last minute changes.\nMust be well organized, detail-oriented and have excellent time-management skills.\nDisplay a high level of integrity and professionalism.\nAbility to lead and empower individuals and teams.\nProficient in Microsoft Office 365 Suite, especially Teams and Outlook.\nAbility to handle a fast-paced call center environment.\nSolid understanding or ability to learn Cisco Unified Intelligence Center program.\nSolid understanding or ability to learn Calabrio program.\nAt Millennium Lighting, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!\n-\nPay Range:\n-\n$15.00 - $21.68-\nEstimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.\n-\nThis role is Bonus or Incentive Plan eligible.\n-\nFerguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.\n-\nThe Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.\nFerguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/SexualOrientation/GenderIdentity.\nEqual Employment Opportunity and Reasonable Accommodation Information","description_format":"text","description_chars":4230,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-11T12:36:40Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.478,"p_room":0.9,"age_days":14,"expected_fill_days":22,"reasons":["conf:2","stale_co","win:mid","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ferguson-customer-service-representative-4","json_url":"https://alion.io/job/ferguson-customer-service-representative-4.json","meta":{"generated_at":"2026-10-12T12:51:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5454},"rest":"https://alion.io/mcp/rest/get_company?id=5454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fferguson-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fferguson-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fferguson-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ferguson-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fferguson-customer-service-representative-4"}]}