{"id":3427327,"url":"https://alion.io/job/ferguson-facilities-coordinator-call-operator","title":"Facilities Coordinator, Call Operator","company":{"id":5454,"name":"Ferguson","domain":"ferguson.com","url":"https://alion.io/company/ferguson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":41,"ghost_share":0,"stale_share":0.488,"repost_share":0.024,"time_to_fill_p50_days":24,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newport News, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T22:59:35Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T04:22:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Posting:\nSince 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.\nFerguson is seeking a detail-oriented, customer-focused Facilities Coordinator to support building services, office operations, and reception. This role is responsible for mail and package handling, supply management, vendor coordination, and support for campus coffee and secure shredding programs.\nThe position also provides reception and phone coverage as needed to ensure visitors are welcome, calls are answered, and daily operations run smoothly.\nThe ideal candidate has strong communication and organizational skills, pays close attention to detail, and can manage multiple responsibilities while adapting to changing operational needs.\nResponsibilities\nReceive, sort, and process incoming and outgoing mail and packages. Track items, follow established procedures, and communicate promptly with customers about pickups and shipments.\nSupport campus coffee and secure shredding programs by conducting weekly audits, communicating with vendors, checking equipment, and maintaining adequate supplies.\nMaintain office supplies in workrooms and designated storage areas. Conduct routine inventory checks and replenish supplies to meet established minimum stock levels.\nCoordinate with external vendors and contractors to support office services and facility operations.\nMaintain accurate facility records and prepare regular reports using facilities management software and other reporting tools.\nProvide reception and phone coverage when the receptionist is absent or traffic increases.\nGreet visitors and vendors, provide assistance, and ensure all security procedures are followed.\nAnswer calls to the main company phone line and lobby, direct callers to the appropriate employees, and provide general information and assistance.\nServe as the primary point of contact for escalated facility issues and emergencies.\nCoordinate facilities and reception-support duties alongside office services tasks, adjusting priorities as needed to maintain smooth daily operations.\nWork with other departments to support company initiatives and projects.\nFollow all applicable safety regulations, company policies, security procedures, and operational standards.\nManage multiple responsibilities effectively and adapt daily tasks to meet changing office services and reception coverage needs.\nQualifications\nExperience in facilities operations or a related field is preferred.\nProficiency in facilities management software and reporting tools is a plus.\nStrong organizational and multitasking skills.\nExcellent communication and interpersonal skills.\nDetail-oriented with strong problem-solving abilities.\nKnowledge of safety regulations and compliance requirements.\nAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!\n-\nPay Range:\n-\n$19.62 - $27.45-\nEstimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.\n-\nThis role is Bonus or Incentive Plan eligible.\n-\nFerguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.\n-\nThe Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.\nFerguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/SexualOrientation/GenderIdentity.\nEqual Employment Opportunity and Reasonable Accommodation Information","description_format":"text","description_chars":5146,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-28T22:59:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ferguson-facilities-coordinator-call-operator","json_url":"https://alion.io/job/ferguson-facilities-coordinator-call-operator.json","meta":{"generated_at":"2026-10-30T12:52:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5454},"rest":"https://alion.io/mcp/rest/get_company?id=5454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fferguson-facilities-coordinator-call-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fferguson-facilities-coordinator-call-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fferguson-facilities-coordinator-call-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ferguson-facilities-coordinator-call-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fferguson-facilities-coordinator-call-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3427327}},{"tool":"search_jobs","arguments":{"company":"ferguson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3427327},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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