{"id":3536450,"url":"https://alion.io/job/ferguson-senior-pro-pick-up-associate","title":"Senior Pro Pick Up Associate","company":{"id":5454,"name":"Ferguson","domain":"ferguson.com","url":"https://alion.io/company/ferguson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":46,"ghost_share":0,"stale_share":0.565,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T17:46:15Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T16:58:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Posting:\nSince 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.\nThe Senior Pro Pickup Associate acts as an operational lead and subject matter expert for the pickup process. The role owns complex exceptions, sets the pace for customer service standards, and ensures accuracy across DispatchTrack data, notifications, and aging orders. Senior associates coach new and existing team members, guide daily work flow, and step in during high volume or service recovery situations. The role partners closely with counter leaders, warehouse teams, and ISS to resolve issues quickly and prevent repeat problems. Senior associates also model safe loading practices, maintain area standards, and drive consistency across shifts and associates.\nPosition Details:\nSchedule | Monday - Friday 7:00am - 4:00pm plus overtime as needed.\nPay Rate | Starting at $23/hour and may be higher based on experience.\nResponsibilities\nOwns all Pro Pickup customer facing transactions and sets the standard for service speed, accuracy, and professionalism.\nManages DispatchTrack will call notifications, data integrity, and order status to ensure consistent and timely customer communication.\nLeads resolution of complex order issues, including cancellations and orders past required pickup dates, partnering with ISS to unpick and correct as needed.\nOversees locker orders where applicable, including monitoring aging orders, coordinating customer follow up, and processing cancellations and credits.\nServes as the primary escalation point for Pro Pickup issues, customer concerns, and operational exceptions.\nMonitors and actively manages the Pro Pickup team channel, providing direction, prioritization, and real time problem solving.\nTrains and coaches new associates through hands on support, reinforcing standard work and safe practices.\nSupports picking, loading, and unloading during peak volume, modeling safe material handling and maintaining area organization standards.\nSkills & Expectations\nTwo or more years of experience in Pro Pickup, counter, or high volume order fulfillment roles.\nDemonstrated ability to work with a high level of autonomy and ownership of daily operations.\nProven experience handling order exceptions, past due orders, cancellations, and service recovery.\nAdvanced knowledge of Pro Pickup and DispatchTrack processes and standards.\nStrong coaching skills to train new associates and support skill development across the team.\nAbility to prioritize work during peak volume and guide team focus without formal authority.\nEffective collaboration with counter leadership, warehouse partners, and ISS to resolve issues quickly.\nConsistent role modeling of customer service, safety, accuracy, and area organization standards.\nAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!\n-\nPay Range:\n-\n$21.67 - $32.55-\nEstimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.\n-\nThis role is Bonus or Incentive Plan eligible.\n-\nFerguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.\n-\nThe Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.\nFerguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/SexualOrientation/GenderIdentity.\nEqual Employment Opportunity and Reasonable Accommodation Information","description_format":"text","description_chars":5153,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-30T17:46:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/ferguson-senior-pro-pick-up-associate","json_url":"https://alion.io/job/ferguson-senior-pro-pick-up-associate.json","meta":{"generated_at":"2026-11-03T20:42:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3433,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5454},"rest":"https://alion.io/mcp/rest/get_company?id=5454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fferguson-senior-pro-pick-up-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fferguson-senior-pro-pick-up-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fferguson-senior-pro-pick-up-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ferguson-senior-pro-pick-up-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fferguson-senior-pro-pick-up-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3536450}},{"tool":"search_jobs","arguments":{"company":"ferguson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3536450},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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