{"id":1785806,"url":"https://alion.io/job/fermel-country-manager-zamibia","title":"Country Manager Zamibia","company":{"id":3880313,"name":"Fermel","domain":"fermel.co.za","url":"https://alion.io/company/fermel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kitwe, Zambia"],"countries":["ZM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":158000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":598},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-12T06:33:25Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Job Purpose\nThe Country Manager is responsible for the overall leadership, management, and profitability of the Zambia operation. The incumbent will develop and execute the country's strategic business plan while ensuring operational excellence across sales, aftermarket support, procurement, technical services, finance, compliance, and people management.\nThe role is accountable for growing market share, strengthening customer relationships within the mining industry, ensuring exceptional customer service, maintaining profitability, and delivering sustainable business growth while representing the company professionally throughout Zambia.\nKey Responsibilities\nStrategic Leadership\nDevelop and implement the Zambia business strategy aligned with the company's overall objectives.\nIdentify growth opportunities within Zambia and neighbouring markets.\nDrive sustainable revenue growth and profitability.\nMonitor market trends, competitor activities and customer requirements.\nPrepare annual business plans, budgets and forecasts.\nPresent monthly operational and financial reports to executive management.\nBusiness Development, Sales & Marketing\nDevelop and implement the regional sales strategy.\nIdentify new mining projects and business opportunities.\nBuild long-term strategic relationships with customers.\nLead contract negotiations and commercial discussions.\nEnsure achievement of annual sales and revenue targets.\nDrive aftermarket sales, service contracts and parts sales.\nDevelop marketing initiatives that increase brand visibility.\nRepresent the company at mining exhibitions, conferences and industry events.\nOperational Management\nManage the day-to-day operations of the Zambia branch.\nEnsure efficient coordination between technical, sales, procurement and administration departments.\nImplement operational procedures and best practices.\nMonitor branch performance against established KPIs.\nEnsure customer service standards are consistently achieved.\nDrive operational efficiency and continuous improvement initiatives.\nTechnical Services Management\nProvide leadership to the technical service team.\nEnsure high-quality field service and technical support.\nMonitor equipment performance and customer satisfaction.\nEnsure technical teams meet response time commitments.\nDrive preventative maintenance programmes.\nSupport resolution of major technical issues.\nEnsure technicians receive ongoing product and technical training.\nProcurement & Parts Management\nOversee procurement activities for the Zambia operation.\nEnsure inventory levels adequately support customer requirements.\nManage supplier relationships.\nEnsure cost-effective purchasing strategies.\nMonitor stock holding, stock accuracy and stock obsolescence.\nImprove inventory turnover.\nEnsure timely procurement of critical components.\nFinancial Management\nPrepare and manage annual budgets.\nMonitor branch profitability.\nControl operating expenses.\nReview financial reports and implement corrective actions where necessary.\nEnsure debtors are managed effectively.\nImprove cash flow management.\nApprove expenditure within delegated authority.\nDrive cost optimisation initiatives.\nCustomer Relationship Management\nBuild and maintain executive-level relationships with mining customers.\nConduct regular customer visits.\nResolve high-level customer concerns.\nEnsure excellent customer satisfaction.\nIdentify opportunities to expand existing customer contracts.\nPromote a customer-centric culture throughout the organisation.\nPeople Management\nLead, motivate and develop the Zambia team.\nRecruit, coach and retain high-performing employees.\nConduct performance reviews.\nEstablish KPIs for all departments.\nPromote employee engagement.\nBuild succession plans for key positions.\nFoster a high-performance culture.\nCompliance, Governance & Risk\nEnsure compliance with all Zambian labour legislation.\nEnsure compliance with health, safety and environmental legislation.\nMaintain company governance standards.\nIdentify operational and commercial risks.\nImplement mitigation strategies.\nEnsure legal compliance in procurement and commercial contracts.\nHealth, Safety and Environment\nPromote a strong safety culture.\nEnsure compliance with all client and statutory safety requirements.\nLead incident investigations where required.\nDrive continuous improvement in HSE performance.\nEnsure all staff receive appropriate safety training.\nKey Performance Indicators (KPIs)\nRevenue Growth\nGross Profit Margin\nOperating Profit\nBudget Adherence\nMarket Share Growth\nCustomer Satisfaction Index\nParts Availability\nInventory Turnover\nDebtor Days\nSales Target Achievement\nTechnical Response Time\nEquipment Availability\nEmployee Engagement\nStaff Turnover\nSafety Performance\nLost Time Injury Frequency Rate (LTIFR)\nCompliance Audit Results\nMinimum Requirements\nQualifications\nBachelor's Degree in Business Management, Engineering, Commerce or related discipline.\nMBA or postgraduate qualification will be advantageous.\nExperience\nMinimum 10 years' senior management experience.\nMinimum 5 years in the mining equipment, engineering or heavy industrial sector.\nProven experience managing multi-functional business operations.\nDemonstrated experience managing technical, commercial and operational teams.\nExperience in business development and sales leadership.\nExperience managing budgets and financial performance.\nExperience dealing with mining customers within Zambia or Sub-Saharan Africa.\nKnowledge\nMining industry practices.\nHeavy equipment and aftermarket support.\nFinancial management and budgeting.\nProcurement and supply chain management.\nSales and contract negotiations.\nInventory management.\nLabour legislation.\nCorporate governance.\nStrategic planning.\nBusiness development.\nHealth and Safety legislation.\nCompetencies\nLeadership\nStrategic thinking\nVisionary leadership\nDecision-making\nChange management\nTeam development\nCoaching and mentoring\nBusiness\nStrong commercial acumen\nFinancial literacy\nProfit and loss management\nBusiness planning\nRisk management\nNegotiation skills\nCustomer relationship management\nOperational\nProject management\nOperational excellence\nContinuous improvement\nProcurement management\nInventory optimisation\nTechnical understanding of mining equipment\nCommunication\nExecutive-level communication\nPresentation skills\nStakeholder management\nInfluencing and negotiation\nConflict resolution\nPersonal Attributes\nResults-driven\nEntrepreneurial mindset\nHigh integrity\nResilient under pressure\nSelf-motivated\nAdaptable\nStrong analytical ability\nCustomer-focused\nProfessional and ethical\nWorking Conditions\nBased in Zambia with regular travel throughout the country.\nFrequent travel to customer mine sites.\nRegional and international travel as required.\nAvailability outside normal business hours to support operational requirements.\nAuthority Levels\nThe Country Manager has delegated authority to:\nManage the Zambia branch's day-to-day operations.\nApprove operational expenditure within delegated financial limits.\nLead customer negotiations and commercial discussions.\nManage recruitment, performance and disciplinary matters in accordance with company policy.\nApprove procurement activities within delegated authority.\nRepresent the company with customers, suppliers, government authorities and industry stakeholders.\nSuccess Profile\nThe ideal Country Manager is a commercially astute leader with a strong understanding of the mining industry, capable of balancing strategic growth with operational excellence. They possess exceptional business acumen, financial insight, and leadership capability, while effectively integrating technical services, procurement, parts management, sales and marketing to deliver profitable, sustainable growth and exceptional customer value across the Zambia region.","description_format":"text","description_chars":7780,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Zambia","iso":"ZM","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T17:25:46Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.607,"p_room":0.55,"age_days":39,"expected_fill_days":29,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/fermel-country-manager-zamibia","json_url":"https://alion.io/job/fermel-country-manager-zamibia.json","meta":{"generated_at":"2026-10-12T09:56:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15211,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3880313},"rest":"https://alion.io/mcp/rest/get_company?id=3880313"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffermel-country-manager-zamibia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffermel-country-manager-zamibia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffermel-country-manager-zamibia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fermel-country-manager-zamibia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffermel-country-manager-zamibia"}]}