{"id":1703860,"url":"https://alion.io/job/ferrellgas-customer-service-specialist","title":"Customer Service Specialist","company":{"id":2155351,"name":"Ferrellgas","domain":"ferrellgas.com","url":"https://alion.io/company/ferrellgas","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pinellas Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T14:09:07Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T00:31:28Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Overview\nFerrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 - and that trust starts with our people. We’re currently hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. You’ll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won’t go unnoticed - here, your impact matters.\nWhy You’ll Love Working Here\nAt Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth:\nComprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance\nIncome Protection: Company-provided short-term and long-term disability, life insurance, and AD&D\n Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)\n Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement\n Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support\nEmployee Perks: Referral program, employee discount programs, and propane savings\nResponsibilities\nAnswering phones, chat, social media, or email in a polite, courteous, and professional manner.\nWorks with customers daily to sustain and improve business relationships.\nAsk probing questions to identify customer issues or concerns.\nEnsure accurate account maintenance and updating of account information.\nUse techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions\nSchedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.\n Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.\nCan handle basic de-escalation of customer situations by following our customer complaint resolution policy.\nSend copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.\nSupport the set-up of new customer accounts.\nMeet or exceed minimum performance standards outlined in company policy.\nQualifications\nHigh School Diploma or equivalent.\n1 or more years of customer service experience.\nExceptional customer service and negotiation skills.\nStrong organizational skills with typing and data entry experience.\nExcellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.\nProficient in Microsoft Office including Excel, Word, and Access.\nMust be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.\nApplicants must not now, or any time in the future, require sponsorship for an employment visa.\nWhy Ferrellgas?\nAt Ferrellgas we’re honored to be part of tight-knit communities across America and thousands of customers’ lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.\nHear from our current employees and discover the people behind Ferrellgas: Employee Testimonials\nReady to take the next step in your career? Apply today and be part of our growing team!","description_format":"text","description_chars":3930,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-10-02T14:09:07Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.336,"p_room":0.35,"age_days":17,"expected_fill_days":7,"reasons":["conf:2","wave","win:tail","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ferrellgas-customer-service-specialist","json_url":"https://alion.io/job/ferrellgas-customer-service-specialist.json","meta":{"generated_at":"2026-10-21T03:23:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2155351},"rest":"https://alion.io/mcp/rest/get_company?id=2155351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fferrellgas-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fferrellgas-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fferrellgas-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ferrellgas-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fferrellgas-customer-service-specialist"}]}