{"id":2055782,"url":"https://alion.io/job/ferrero-2026-customer-vendor-logistic-coordinator","title":"Customer & Vendor Logistic Coordinator","company":{"id":2438401,"name":"Ferrero","domain":"ferrerocareers.com","url":"https://alion.io/company/ferrerocareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guaynabo, Puerto Rico"],"countries":["PR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SAP BW","optional":false}],"status":"live","first_seen_at":"2026-09-17T02:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-02T23:39:38Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"About the Role:\nWe have a current opening for a Customer & Vendor Logistic Coordinator and are actively reviewing applications.\nAs a Customer & Vendor Logistics Coordinator, you'll play a critical role in ensuring products move seamlessly from our supply chain to our customers. Serving as a key link between Sales, Supply Chain, Logistics providers, and customers, you'll own the end-to-end order fulfillment process, helping deliver an exceptional customer experience while maintaining high service levels.\nIn this highly visible role, you'll manage customer orders, coordinate shipments, monitor inventory availability, and proactively resolve issues that could impact delivery performance. You'll collaborate closely with cross-functional teams to identify solutions, remove operational roadblocks, and ensure customers receive the right products at the right time.\nSuccess in this position requires strong analytical skills, attention to detail, and the ability to build effective relationships with internal stakeholders and external partners. If you enjoy solving problems, working with data, and making a direct impact on customer satisfaction and supply chain performance, this is an exciting opportunity to grow your career in logistics and operations.\nThis position is hybrid, and will be based out of our Ferrero Caribe offices in Guaynabo, PR.\nMain Responsibilities:\nOrder Management:Ensuring seamless customer order processing, striving to meet service level targets by proactively managing orders throughout fulfillment process. Review open orders, back-orders, and identity and resolve delays in order processing. \n\nOrder fulfillment:Develop solid relationships with the 3rd Party Logistics providers to guarantee that orders are fulfilled according to customer expectations. This includes tracking deliveries, resolving issues with returned products or issues during picking and delivery.\n\nCustomer Communication:Serve as contact for order-status inquiries; provide shipment updates, provide delivery information, report delays, and report shortages.\n\nCross-Functional Coordination:Work closely with Sales, Demand Planning, Supply Planning, Procurement and 3PL to support customer orders; facilitate communication between departments to prevent service disruptions and support resolution of bottlenecks.\n\nInventory & Material Tracking:Monitor inventory availability against open orders and track material shortages and root cause.\n\nLogistics Coordination:Coordinate shipments with carriers and freight providers, track deliveries, monitor transportation schedules and delivery performance, and resolve shipping discrepancies and delivery issues.\n\nShipping Documents and Certificates:Manage the preparation of all needed customs documents and certificates for each order to ensure seamless receipt by customer.\n\n Key Performance Indicators (KPIs):Drive continuous improvement in operations by tracking key KPIs such as on-time delivery rate, order fill rate, customer service level, returns and refusals, and order cycle time\n\nPO Processing:Create all Supply Chain POs for payment to vendors. Verify invoices vs service received and GR. Work closely with Finance to ensure payment to vendors by agreed payment terms.\n\nAbout You:\nBachelor's degree in Supply Chain, Logistics, Operations Management, Engineering, Business, or a related field\n2+ years of experience in customer service, logistics, supply chain, transportation, or order management\nExperience with SAP ECC and/or S/4HANA\nAdvanced Excel skills including Pivot Tables, Lookups, reporting, and data analysis\nExperience with Power BI, SAP BW, or other reporting tools\nStrong understanding of order management, inventory management, and logistics operations\nExperience coordinating with third-party logistics providers (3PLs), carriers, or vendors\nStrong analytical, problem-solving, and root cause analysis skills\nExcellent organizational skills with the ability to manage multiple priorities simultaneously\nStrong communication and stakeholder management skills\nFluent in English and Spanish\nPreferred\nExperience in a consumer goods, manufacturing, or distribution environment\nKnowledge of customs, import/export documentation, and international shipping requirements\nExperience tracking and reporting supply chain KPIs and service level metrics\nArtificial Intelligence Disclosure\nAs part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.\nAbout Ferrero:\nFerrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.\nDE&I at Ferrero:\nFerrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.\nFind out more here.\nFerrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.\nFerrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.","description_format":"text","description_chars":6656,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Confectionery"],"lifecycle":[{"event":"open","at":"2026-10-07T23:40:21Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.653,"p_room":0.36,"age_days":46,"expected_fill_days":27,"reasons":["conf:2","win:tail","crowd:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/ferrero-2026-customer-vendor-logistic-coordinator","json_url":"https://alion.io/job/ferrero-2026-customer-vendor-logistic-coordinator.json","meta":{"generated_at":"2026-11-03T02:47:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3667,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2438401},"rest":"https://alion.io/mcp/rest/get_company?id=2438401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fferrero-2026-customer-vendor-logistic-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fferrero-2026-customer-vendor-logistic-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fferrero-2026-customer-vendor-logistic-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ferrero-2026-customer-vendor-logistic-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fferrero-2026-customer-vendor-logistic-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2055782}},{"tool":"search_jobs","arguments":{"company":"ferrerocareers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2055782},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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