{"id":3503566,"url":"https://alion.io/job/fertiglobe-enterprise-app-support-specialist","title":"Enterprise App Support Specialist","company":{"id":1940744,"name":"Fertiglobe","domain":"fertiglobe.com","url":"https://alion.io/company/fertiglobe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-30T04:51:49Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T01:18:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Purpose of the Job / Position Summary: The Enterprise App Support Specialist within the shared service center is responsible for providing technical support and maintenance for enterprise applications, ensuring their smooth operation and alignment with business needs. This role involves troubleshooting issues, implementing updates, and optimizing application performance to enhance user satisfaction and productivity. The specialist plays a critical role in maintaining the reliability and efficiency of enterprise applications across the organization.\nBusiness Complexity / Context: Operating within a complex manufacturing environment, the Manufacturing App Support Specialist must navigate various software applications and systems integral to production processes. The role demands an understanding of manufacturing workflows, system dependencies, and the ability to address technical issues promptly to minimize production downtime. Coordination with multiple stakeholders, including IT and manufacturing team, is essential to align support efforts with business objectives.\nKey Responsibilities:\nSupport enterprise applications through effective incident and service request management, ensuring timely resolution and user satisfaction.\nProvide technical support for enterprise applications, troubleshooting issues and resolving them promptly.\nPerform regular maintenance and updates to ensure applications are running smoothly and securely.\nCollaborate with development and operations teams to integrate applications with existing systems and optimize performance.\nMonitor application performance and usage, identifying and addressing potential issues before they impact users.\nDevelop and maintain documentation related to application support processes and procedures.\nEnsure compliance with security standards and best practices, implementing appropriate controls and safeguards.\nAssist in the evaluation and implementation of new applications and technologies to support business needs.\nProvide training and support to end-users on application features and functionalities.\nCoordinate with Apps Management and Delivery CoE and 3rd party support vendors to resolve application-related issues.\nCore KPIs:\nApplication Uptime Percentage\nPercentage of Incident Tickets Resolved Within SLA Targets\nPercentage of Service Request Tickets Resolved Within SLA Targets\nUser Satisfaction Ratings for Enterprise Apps Services\nStakeholder Collaboration:\nApp Management & Delivery CoE\nTransformation Management Team\nBusiness Owners and Business Users\nWhat you bring: The ideal candidate brings a robust background in enterprise application support within a shared service center environment. They possess hands-on experience with various enterprise applications, combined with a strong understanding of performance optimization, security practices, and user support. The candidate is technically proficient, problem-solving oriented, and capable of working effectively with multiple business units.\nKnowledge & Experience:\nBachelor’s degree in computer science, Information Technology, or a related field.\nProven 5+ years’ experience in supporting enterprise applications in a shared service center environment.\nIn-depth knowledge of enterprise application management and support.\nExperience with performance monitoring and optimization tools.\nFamiliarity with ITIL processes and best practices.\nExcellent written and verbal English language proficiency.\nSkills:\nProficiency in troubleshooting and resolving application-related issues.\nStrong skills in application maintenance and updates.\nExcellent communication and collaboration abilities.\nKnowledge of security practices and compliance requirements.\nEffective training and support skills for end-users.\nAbility to manage and optimize application performance.\nCompetencies & Proficiency Level:\nTechnical Proficiency: Advanced - Demonstrates mastery in managing and supporting enterprise applications, efficiently addressing technical challenges.\nProblem-Solving: Advanced - Effectively addresses complex application issues, applying strong analytical skills and innovative solutions.\nCommunication: Intermediate - Clearly communicates technical concepts and solutions to stakeholders, providing support and training as needed.\nCollaboration: Advanced - Works seamlessly with various business units and IT teams to support and optimize enterprise applications.\nAdaptability: Intermediate - Adjusts to evolving technology trends and project requirements, embracing new tools and techniques as needed.\nNote: Recommended proficiency levels: Beginner, Intermediate, Advanced, Expert, Master.\nValues & Behaviors:\nTeam collaboration\nTimeliness\nAttention to details\nService Orientation & Customer Focus\nAccountability & Excellence\nIntegrity & Confidentiality\nContinuous Learning & Improvement\nProactive Problem-Solving Mindset","description_format":"text","description_chars":4868,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Hydrogen Energy","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-30T04:51:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:4","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/fertiglobe-enterprise-app-support-specialist","json_url":"https://alion.io/job/fertiglobe-enterprise-app-support-specialist.json","meta":{"generated_at":"2026-11-02T18:39:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1940744},"rest":"https://alion.io/mcp/rest/get_company?id=1940744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffertiglobe-enterprise-app-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffertiglobe-enterprise-app-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffertiglobe-enterprise-app-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fertiglobe-enterprise-app-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffertiglobe-enterprise-app-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3503566}},{"tool":"search_jobs","arguments":{"company":"fertiglobe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3503566},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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