{"id":990354,"url":"https://alion.io/job/fetch-deal-desk-operations-manager","title":"Deal Desk Operations Manager","company":{"id":672968,"name":"Fetch","domain":"fetch.com","url":"https://alion.io/company/fetch-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"A","score":89,"open_postings":16,"ghost_share":0,"stale_share":0.438,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":141000,"currency":"USD","period":"year","gross":null,"usd_annual":141000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T19:21:53Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-13T05:41:57Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"What we’re building and why we’re building it.\nFetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.\nEach day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.\nThe Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.\nIt’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.\nAt Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.\nAbout the Role:\nThe Deal Desk Operations Manager will play a critical role within the Financial Operations organization, serving as the operational bridge between Sales, Finance, Revenue Recognition, Billing, Implementation, and Systems teams. This individual will own operational governance for complex and non-standard revenue generating agreements, ensuring accurate deal setup, billing, revenue recognition, and compliance across systems including Salesforce (SFDC) and NetSuite.\nThis role combines deal structuring expertise, operational rigor, systems knowledge, and cross functional collaboration. The ideal candidate thrives in fast paced environments, understands complex commercial agreements, and can translate contractual terms into scalable operational execution.\nThis is a full-time role that can be held from one of our US offices or remotely in the United States.\nRole Responsibilities:\nDeal Structuring & Operational Execution\nReview and operationalize complex and non-standard revenue generating agreements to ensure accurate setup across SFDC, NetSuite, billing, and revenue recognition systems.\nPartner with Sales and Finance teams to ensure deal structures are executable, scalable, and compliant before contract signature.\nValidate that negotiated deal terms can be cleanly configured and supported operationally within SFDC and NetSuite prior to contract execution.\nEnsure accurate billing setup, revenue recognition treatment, and downstream financial reporting for all deal types.\nProvide guidance to Sales teams on entering non standard deal structures into Salesforce to ensure proper accounting and operational execution.\nCredit & Risk Management\nPerform credit evaluations on prospective partners and establish appropriate credit limits, billing terms, and payment terms.\nContinuously monitor partner accounts for ongoing credit risk and recommend adjustments as needed.\nPartner with Finance and Accounting leadership to mitigate operational and financial risk associated with customer agreements.\nCross-Functional Partnership\nCollaborate with Implementation, Systems Teams, Revenue Recognition, Billing, and other operational stakeholders to ensure partner campaigns are configured accurately, including markup, campaign overrides, budget caps, fraud buffers, discounts, and tier-based reductions aligned with executed contract terms before campaign go-live.\nAct as a key operational liaison between commercial and finance teams to ensure seamless execution throughout the Quote to Cash process.\nSystems & Process Governance\nOwn internal compliance and operational quality controls across all systems and departments involved in the Quote to Cash lifecycle.\nEnsure consistency and integrity of deal data across Salesforce, NetSuite, Mission Control, and other operational systems.\nEstablish and maintain scalable processes for handling non-standard deals and evolving commercial structures.\nDrive continuous process improvement initiatives to improve accuracy, reduce operational risk, and increase efficiency.\nTeam Leadership\nManage and oversee two offshore Order Management resources responsible for accurately capturing and maintaining revenue generating agreements within internal systems.\nEstablish quality standards, workflows, and performance expectations for offshore operational support.\nProvide training, guidance, and process documentation to ensure operational consistency and accuracy.\nMinimum Requirements:\n5+ years of experience in Deal Desk, Revenue Operations, Financial Operations, Order Management, or Quote to Cash functions.\nStrong understanding of revenue recognition, billing operations, contract structuring, and financial controls.\nExperience supporting complex or non-standard commercial agreements in a high-growth environment.\nDeep familiarity with Salesforce (SFDC) and ERP systems such as NetSuite.\nStrong analytical, organizational, and problem solving skills with exceptional attention to detail.\nAbility to navigate ambiguity and balance operational scalability with business flexibility.\nProven ability to collaborate crossfunctionally with Finance, Legal, Sales, Systems, and Operational teams.\nExperience managing or coordinating offshore operational resources preferred.\nExcellent communication skills with the ability to translate technical or financial concepts for non-technical stakeholders.\nPreferred Requirements:\nExperience in advertising technology, marketplace, or performance marketing environments.\nKnowledge of ASC 606 revenue recognition principles.\nExperience with complex pricing models, campaign-based billing, or usage-based revenue models.\nFamiliarity with process automation and operational controls within Quote to Cash workflows.\nCompensation:\nAt Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $120,000 - $141,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.\nAt Fetch, we'll give you the tools to feel healthy, happy and secure through:\nEquity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.\n401k Match: Dollar-for-dollar match up to 4%.\nBenefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.\nContinuing Education: Fetch provides ten thousand per year in education reimbursement.\nEmployee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.\nPaid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. \nRobust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. \nCalvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!\nFlexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)\nFetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.\nFetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. 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