Director, Executive Operations

What we’re building and why we’re building it.

Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.

Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.

The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.

It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

About the Role:

Fetch is entering a pivotal phase of growth and operational complexity, with millions of users, expanding platform capabilities, and increasing cross-functional scale. As the company evolves from a high-growth business into a more operationally mature organization, there is a critical need to strengthen the systems, cadence, and leadership infrastructure that power execution across the company.

Fetch is hiring a Director of Executive Operations to architect and run Fetch’s executive operating system. You will design the systems that govern how the leadership team sets priorities, measures performance, and drives execution at scale.

Partnering directly with the COO, you will own the infrastructure behind decision-making velocity, metric integrity, and cross-functional alignment. This is a builder role for an operator who thrives on turning complexity into structured, high-functioning systems and who takes pride in making organizations run with precision.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

• Executive Operating System Ownership: Architect and run Fetch’s executive operating system, translating company strategy into structured mechanisms that drive alignment, accountability, and execution across the leadership team.
• Business Performance Governance: Own the company’s single source of truth for core business metrics (e.g., users, CAC, LTV), ensuring accuracy, consistency, and real-time visibility. Build processes that enforce accountability, surface discrepancies, and elevate insights for executive decision-making.
• Rhythm of Business (RoB) & Leadership Cadence: Design and optimize the company’s executive cadence, including leadership meetings, QBRs, and offsites. Set agendas, curate pre-reads, and implement decision frameworks that drive clear outcomes, fast decisions, and disciplined follow-through.
• OKR Architecture & Execution Alignment: Lead the design and implementation of Fetch’s OKR framework, ensuring alignment from company priorities to team-level execution. Build tracking systems, reporting cadences, and feedback loops that drive accountability and continuous improvement.
• Strategic Partnership to the COO: Serve as a high-leverage partner to the COO, synthesizing cross-functional inputs into clear insights, tradeoffs, and recommendations. Anticipate operational gaps, represent leadership intent, and drive accountability across senior stakeholders.
• Strategic Execution & Priority Workstreams: Maintain real-time visibility into the company’s highest-priority initiatives by participating in key forums, tracking progress against critical goals, and driving execution on select cross-functional workstreams and decision frameworks.
• Executive Communications & Decision Support: Curate and synthesize inputs into executive-ready briefs, presentations, and materials for internal and external engagements, ensuring leadership is consistently prepared, aligned, and focused on highest-impact decisions.

Minimum Requirements:

• 12+ years of experience in operations, business operations, strategy, program leadership, or consulting roles in high-growth or complex environments
• Proven track record of building and scaling internal operating systems (e.g., OKRs, executive cadences, reporting infrastructure)
• Experience working closely with C-suite executives, with the ability to influence and drive alignment at senior levels
• Strong analytical capability and comfort owning business metrics, reporting, and performance frameworks
• Demonstrated ability to translate ambiguity into structured, repeatable systems that drive execution
• Exceptional communication skills, with the ability to synthesize complex inputs into clear, actionable insights
• High judgment, executive presence, and the ability to operate as a trusted proxy to senior leadership
• Proven ability to manage multiple high-priority initiatives with rigor, speed, and attention to detail
• Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements:

• Experience building business performance metrics in a high-growth company
• Track record of implementing and operationalizing OKR frameworks at scale
• Experience with board-level materials, corporate reporting, or data room governance
• Background in consulting, BizOps, or similar environments with strong systems orientation
• Experience in consumer technology, marketplace, or high-growth startup environments
• MBA or advanced degree a plus

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $184,896-$222,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].