{"id":990401,"url":"https://alion.io/job/fetch-manager-user-analytics-and-insights-shoppability","title":"Manager, User Analytics and Insights","company":{"id":672968,"name":"Fetch","domain":"fetch.com","url":"https://alion.io/company/fetch-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"B","score":84,"open_postings":16,"ghost_share":0,"stale_share":0.438,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":135044,"max":159000,"currency":"USD","period":"year","gross":null,"usd_annual":159000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Grafana","optional":false},{"name":"Looker","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"dbt","optional":true},{"name":"Git","optional":true},{"name":"GitHub","optional":true}],"status":"closed","first_seen_at":"2026-08-17T14:19:47Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-06T18:55:30Z","board_verified":false,"closed_at":"2026-10-06T18:55:30Z","days_open":50,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":50},"description":"What we’re building and why we’re building it.\nFetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.\nEach day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.\nThe Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.\nIt’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.\nAt Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.\nAbout the Role:\nAs the Manager of Shoppability Analytics within our Expanded Core organization, you will lead a team supporting analytics across Fetch’s growing portfolio of commerce and shoppable experiences, including Shop, Card, Local Dining, and emerging strategic businesses.\nReporting to the Sr. Director of User Analytics & Insights, you will partner closely with General Managers, Product, Marketing, Finance, Engineering, and Analytics Engineering to help teams understand customer behavior, product performance, and business outcomes. You will ensure stakeholders have the insights, measurement frameworks, and analytical support needed to make informed product and business decisions.\nThis role combines people leadership with hands-on analytical leadership. You will manage and develop analysts, oversee high-priority analytical work, improve measurement practices, and help translate product and commercial questions into clear analytical plans.\nYou will be accountable for the quality, prioritization, and delivery of analytics within your team’s defined areas while partnering with the Sr. Director and business leaders on broader analytical strategy and portfolio priorities.\nRole Responsibilities:\nAnalytics Delivery & Team Prioritization\nLead analytical execution across assigned Shoppability products and business areas, ensuring the team delivers timely, rigorous, and actionable insights.\nPartner with the Sr. Director and business stakeholders to translate established business priorities into an analytical roadmap for the team.\nPrioritize analytical requests within the team based on business importance, urgency, analytical complexity, and available capacity.\nTranslate product and commercial questions into structured analyses, measurement plans, and clearly defined deliverables.\nEnsure analysts connect their findings to customer and business outcomes rather than reporting metrics in isolation.\nSurface analytical risks, dependencies, and emerging opportunities to the Sr. Director and relevant business partners.\nProvide recommendations that help stakeholders evaluate product, customer, and commercial decisions within established business strategies.\nBusiness Performance Insights\nLead analysis of business performance across assigned areas, including revenue, expense, margin, customer growth, activation, engagement, retention, and relevant unit economics.\nPartner with Finance and business leaders to support operating metrics, forecasts, recurring business reviews, and performance narratives.\nHelp stakeholders identify the customer and business drivers underlying changes in financial or operating performance.\nAnalyze trade-offs among customer growth, incentive investment, engagement, retention, and profitability.\nSupport evaluation of new commercial opportunities, partnerships, product launches, and investments through structured analysis and clearly articulated assumptions.\nEnsure recurring business reviews highlight meaningful trends, risks, opportunities, and potential actions rather than simply reporting results.\nEscalate material changes in performance or analytical findings that may require broader strategic or investment decisions.\nProduct and Customer Analytics\nLead analysis of the customer journey across assigned products, including discovery, eligibility, onboarding, conversion, activation, repeat use, retention, and cross-product engagement.\nPartner with Product teams to define success metrics, diagnose funnel performance, identify customer friction, and measure roadmap initiatives.\nGuide development of customer segmentation and behavioral analyses that identify differences in customer intent, value, engagement, and product needs.\nIdentify opportunities to improve product adoption, customer experience, personalization, and movement across Fetch experiences.\nConnect product engagement metrics to relevant customer and commercial outcomes.\nEnsure analytical findings are translated into clear recommendations that Product and business teams can incorporate into planning and prioritization.\nPartner with analysts and stakeholders to monitor whether implemented changes produce the expected customer and business outcomes.\nExperimentation and Measurement\nApply and reinforce established experimentation and measurement practices across supported Shoppability initiatives.\nPartner with Product and Marketing on hypothesis development, test design, power analysis, metric selection, execution, and interpretation.\nReview experiment designs and analytical plans to ensure they answer the intended business or product question.\nHelp teams evaluate appropriate trade-offs between measurement rigor, speed, cost, and operational feasibility.\nSupport measurement approaches for initiatives where traditional randomized testing is not practical.\nTranslate experiment results into recommendations regarding whether programs, incentives, features, or experiences should be continued, modified, scaled, or discontinued.\nCapture and share learnings across supported products so teams can apply relevant insights to future decisions.\nData, Reporting, and Analytical Infrastructure\nEnsure stakeholders have reliable reporting and analytical resources for monitoring product, customer, and business performance.\nOversee the development and maintenance of KPI dashboards, monitoring tools, recurring reporting, and analytical datasets used by supported teams.\nPartner with Analytics Engineering and Engineering to identify and resolve data quality, event tracking, business logic, and measurement issues.\nEstablish clear documentation and quality expectations for analytical work produced by the team.\nIdentify data and tracking gaps that limit analysis and partner with technical teams on requirements and prioritization.\nImprove repeatability and scalability by reducing unnecessary manual reporting and creating reusable analytical approaches.\nPromote strong use of SQL, visualization tools, experimentation methods, and statistical techniques across the team.\nTeam Leadership and Cross-Functional Influence\nManage, coach, and develop analysts supporting Shoppability products and business areas.\nSet clear expectations for analytical quality, delivery, stakeholder partnership, communication, and ownership.\nReview analytical plans, SQL, experiment designs, dashboards, financial analyses, and recommendations produced by the team.\nHelp analysts strengthen product judgment, commercial understanding, analytical problem-solving, and communication skills.\nDelegate work based on analyst capability, development goals, business priority, and workload.\nProvide regular feedback and coaching and support analysts in building development plans and progressing in their careers.\nPartner effectively with Product, Marketing, Finance, Engineering, Analytics Engineering, and business stakeholders within assigned areas.\nManage competing requests within the team’s scope and escalate broader prioritization conflicts when trade-offs require senior leadership decisions.\nCreate an environment where analysts share context, challenge assumptions constructively, and take accountability for the quality of their work.\nSupport hiring, onboarding, and development of analytics talent as the team grows.\nMinimum Qualifications\n6+ years of experience in analytics, product analytics, business analytics, customer insights, strategy, or a related field.\n1+ years of experience managing, formally leading, or mentoring analysts, with demonstrated ability to provide feedback and develop others.\nStrong proficiency in SQL and experience reviewing analytical work produced by others.\nExperience supporting analytics for a digital product, commerce business, financial product, marketplace, or customer-facing platform.\nExperience analyzing business performance using metrics such as revenue, expense, margin, growth, activation, engagement, retention, or unit economics.\nStrong product analytics experience, including funnels, activation, engagement, retention, segmentation, and roadmap measurement.\nHands-on experience with A/B testing, experiment design, metric selection, and interpretation.\nExperience with Python or R for statistical analysis, automation, or modeling.\nExposure to customer segmentation, predictive modeling, propensity modeling, lifetime value analysis, or causal inference techniques.\nAbility to translate defined product and commercial questions into structured analytical approaches.\nDemonstrated ability to use data to make recommendations and influence product or business decisions.\nExperience partnering cross-functionally with Product, Marketing, Finance, Engineering, or related teams.\nExperience developing or maintaining dashboards, analytical frameworks, recurring reporting, or trusted sources of truth.\nStrong data visualization and storytelling skills, with experience using tools such as Hex, Tableau, Looker, or Grafana.\nAbility to communicate analytical findings clearly to both technical and non-technical stakeholders.\nAbility to manage multiple priorities and analytical projects in a fast-paced environment.\nPreferred Qualifications\nExperience in e-commerce, retail, fintech, card products, loyalty, marketplaces, local commerce, or affiliate businesses.\nExperience analyzing incentives, promotional economics, partner economics, pricing, or customer rewards.\nExperience with dbt, Git, GitHub, or modern analytics engineering workflows.\nFamiliarity with digital event instrumentation, analytics tagging, and customer journey measurement.\nExperience partnering with Finance or business teams on forecasts, investment analyses, or business performance reviews.\nCompensation:\nAt Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $135,044-$159,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.\nAt Fetch, we'll give you the tools to feel healthy, happy and secure through:\nEquity: We offer full-time employees equity in...","description_format":"text","description_chars":14125,"description_truncated":true,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gift Cards & Loyalty Programs","Marketplaces","Coupons, Deals & Cashbacks"],"lifecycle":[{"event":"open","at":"2026-09-17T02:14:28Z"},{"event":"close","at":"2026-10-06T18:55:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 44 · green card filings: 14","filings_12m":44,"filings_prev_12m":42,"green_card_filings_12m":14,"median_offered_wage_usd":161552,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":19}],"liveness":null,"pay":{"stated_usd_annual":159000,"is_top_pay":true},"html_url":"https://alion.io/job/fetch-manager-user-analytics-and-insights-shoppability","json_url":"https://alion.io/job/fetch-manager-user-analytics-and-insights-shoppability.json","meta":{"generated_at":"2026-10-12T04:53:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672968},"rest":"https://alion.io/mcp/rest/get_company?id=672968"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffetch-manager-user-analytics-and-insights-shoppability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffetch-manager-user-analytics-and-insights-shoppability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffetch-manager-user-analytics-and-insights-shoppability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fetch-manager-user-analytics-and-insights-shoppability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffetch-manager-user-analytics-and-insights-shoppability"}]}