{"id":2464691,"url":"https://alion.io/job/fetch-package-onboarding-manager","title":"Onboarding Manager","company":{"id":673181,"name":"Fetch Package","domain":"fetchpackage.com","url":"https://alion.io/company/fetchpackage","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Apex","optional":true},{"name":"Salesforce Flow","optional":true}],"status":"live","first_seen_at":"2026-10-13T12:54:08Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-16T21:22:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What You'll Do:\n\nOnboarding & Implementation\nOwn onboarding for newly contracted properties, regional rollouts, and portfolio acquisitions, from the sales handoff through the first 90 days after launch.\n\nBuild implementation plans, milestone schedules, and kickoff meetings with regional VPs, Asset Managers, and onsite Community Managers.\n\nCoordinate technical setup, data migration, and integrations with property management systems such as Yardi, RealPage, Entrata, ResMan, and AppFolio.\n\nMake sure community profiles and property access credentials are set up accurately before go-live.\n\nLead virtual and onsite training for Regional Managers, Property Managers, Leasing Consultants, and Maintenance teams.\n\nClient Experience\nServe as the primary contact and escalation point during the 90-day onboarding window, and diagnose and resolve implementation issues quickly.\n\nBuild trust with VPs of Property Operations, Asset Managers, and Regional VPs by tying the platform to the metrics they care about: NOI, occupancy, and resident retention.\n\nRun implementation reviews and post-launch health checks to drive adoption and catch churn risk early.\n\nTrack SLA compliance, setup turnaround, CSAT, and early adoption, and act on warning signs before they turn into escalations.\n\nCross-Functional Coordination\nRun formal sales-to-onboarding handoffs to confirm scope, custom contract terms, and client expectations.\n\nGet Field Operations, Logistics, and Support aligned on property readiness ahead of each go-live.\n\nBring client feedback, feature requests, and bug escalations to Product and Engineering.\n\nKeep Salesforce and project tools accurate so leadership has clear portfolio reporting.\n\nProcess Improvement & Enablement\nFind recurring friction points and turn the fixes into SOPs, playbooks, and launch checklists that help onboarding scale.\n\nCreate client-facing onboarding materials and training guides built around multifamily workflows.\n\nLead workflow automation projects in Salesforce, project management tools, and ticketing systems, partnering with Revenue Operations.\n\nAct as the team’s subject matter expert on onboarding, sharing best practices with Client Success team members.\n\nWhat Success Looks Like:\nIn your first year, success means:\nNew properties go live on schedule, meet SLAs, and start with strong satisfaction and health scores.\n\nThe playbooks, SOPs, and automations you build are adopted across Client Services.\n\nYou resolve complex, multi-property launch issues on your own and keep internal teams on track through tight timelines.\n\nTeammates count on you as a go-to resource for onboarding.\n\nWhat You'll Need:\n\nRequired Qualifications\n3-5 years in client onboarding or implementation at a B2B SaaS or tech-enabled services company.\n\nA track record of leading enterprise or multi-location rollouts from handoff to adoption, including building the playbooks and SOPs behind them.\n\nExperience coordinating software integrations or data migrations with clients and technical teams.\n\nStrong organization. You can manage dozens of rollouts at once without letting quality slip, and you use data to spot and fix problems.\n\nClear communication, from presenting to executives to explaining complex workflows to non-technical staff.\n\nComfort with ambiguity and changing tools, plus hands-on experience with CRM, project management, and support platforms (e.g., Salesforce, Gong, Kustomer).\n\nPreferred Qualifications\nMultifamily real estate experience, whether in onsite or regional property operations (e.g., Community Manager) or at a PropTech vendor, ideally with NMHC Top 50 owners/operators.\n\nExperience with property management systems such as Yardi, RealPage, Entrata, AppFolio, or ResMan.\n\nExperience with Salesforce Flow or custom intake forms.\n\nBachelor’s degree in Business, Real Estate, Communications, or a related field.\n\nCore Competency Profile\nProject Management: Highly organized with superior attention to detail; capable of managing dozens of simultaneous property rollouts without sacrificing quality.\n\nCustomer-Centric Leadership: Empathetic listener and skilled communicator capable of simplifying complex workflows for non-technical property staff.\n\nProblem-Solving & Agility: Able to navigate ambiguity, overcome technical blockers, and build constructive relationships across diverse internal and external stakeholders.\n\nWhat We'll Deliver On:\nCompetitive base salary plus performance bonus potential\n\nFlexible work schedule with eligibility to work remotely \nComprehensive benefits including medical, dental, and vision insurance coverage\n\n401(k) retirement plan\n\nUnlimited vacation","description_format":"text","description_chars":4628,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Insurance coverage","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Local Services Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-13T18:17:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/fetch-package-onboarding-manager","json_url":"https://alion.io/job/fetch-package-onboarding-manager.json","meta":{"generated_at":"2026-10-16T21:45:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2950,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673181},"rest":"https://alion.io/mcp/rest/get_company?id=673181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffetch-package-onboarding-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffetch-package-onboarding-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffetch-package-onboarding-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fetch-package-onboarding-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffetch-package-onboarding-manager"}]}