{"id":3829836,"url":"https://alion.io/job/fetch-package-qa-analyst-1518","title":"QA Analyst - 1518","company":{"id":673181,"name":"Fetch Package","domain":"fetchpackage.com","url":"https://alion.io/company/fetchpackage","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"QA","role_family":"QA","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":23,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T18:26:06Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T23:21:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"What you’ll bring to this job:\nGrade support conversations at scale using our QA software, applying a consistent standard across every support team.\nWork through the grading data to identify the key trends and behaviors that signal whether an agent is struggling or a process is struggling.\nPartner with the Learning and Development team to turn those findings into the right training and process changes, closing the loop between quality and learning.\nDeliver feedback directly, either to the agent or to their supervisor, so the supervisor has a full picture of where the agent is strong and where they need support.\nHelp conduct live training for agents, supporting the team in delivering the onboarding and ongoing learning that Learning and Development develops.\nMaintain the QA scorecard and scoring standards and take part in calibration, so grading stays consistent and fair across every reviewer and team.\nReport QA results on a regular cadence and track how agents and teams are trending over time, so leadership and Learning and Development can see where to focus.\nApply strong critical thinking to get to the root of why quality issues are happening, not just what is happening, and propose the right fix.\nWhat we'll deliver on:\nCompetitive Compensation - 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Docs: https://alion.io/developers"}}