# QA Analyst - 1518

What you’ll bring to this job: Grade support conversations at scale using our QA software, applying a consistent standard across every support team. Work through the grading data to identify the key trends and behaviors that signal whether an agent is struggling or a process is struggling. Partner with the Learning and Development team to turn those findings into the right training and process changes, closing the loop between quality and learning. Deliver feedback directly, either to the agent or to their supervisor, so the supervisor has a full picture of where the agent is strong and where they need support. Help conduct live training for agents, supporting the team in delivering the onboarding and ongoing learning that Learning and Development develops. Maintain the QA scorecard and scoring standards and take part in calibration, so grading stays consistent and fair across every reviewer and team. Report QA results on a regular cadence and track how agents and teams are trending over time, so leadership and Learning and Development can see where to focus. Apply strong critical thinking to get to the root of why quality issues are happening, not just what is happening, and propo

- **Id**: 3829836
- **Url**: <https://alion.io/job/fetch-package-qa-analyst-1518>
- **Role**: QA
- **Role family**: QA
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T18:26:06Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-07T23:21:00Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 1977
- **Description truncated**: no
- **Benefits**: Unlimited PTO
- **Relocation offered**: no
- **Industries**: Delivery, Local Services Marketplaces

## Company

- **Id**: 673181
- **Name**: Fetch Package
- **Domain**: fetchpackage.com
- **Url**: <https://alion.io/company/fetchpackage>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

## Salary

- **Min**: 23
- **Max**: 27
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 54000

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T19:11:42Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 18
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-07T05:47:08Z

## Pay

- **Stated usd annual**: 54000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.