Valet Trash Area Supervisor - 1410
What You'll Do
Conduct pre-service, live-service, and post-service quality checks and audits across assigned communities.
Verify that on-site logistics are in order, equipment is functional, and service conditions meet Fetch standards.
Monitor and drive community-level service quality rates, maintaining above 95% monthly across your portfolio.
Run supply replenishment from the warehouse to communities or trash service partners as needed.
Document all audit findings and field observations and report to the Area Manager.
Use your smartphone and Fetch’s operational technology to log tasks, run audits, and verify service completion in real time.
Conduct on-site orientations ensuring Partners understand site-specific access, logistics, and workplan standards.
Oversee TSP workplan execution and make workplan adjustments where operational conditions require it.
Identify and respond to TSP no-shows, route gaps, or service disruptions within your market.
Cover down on routes directly when needed to ensure communities are not left without service.
Maintain a monthly completion rate above 95% across your portfolio by proactively identifying staffing gaps before and during the service window.
Coordinate with the Area Manager on recurring coverage issues that may require contractor pipeline action.
Quality Assurance - 50%
This is the core of the role. You are the eyes and ears of the operation in the field, and you are accountable for the performance of every community in your market.
Contractor Onboarding & Orientation - 35%
You are responsible for setting Service Partners up for success before they ever run their first route.
Coverage Gap Management - 15%
When coverage breaks down, you close the gap. This includes physically covering routes yourself.
What You'll Need
Reliable open-bed pickup truck required. This role involves regular warehouse runs for supply replenishment and field mobility across the market.
Willingness to perform hands-on, physical field work including tasks that are dirty, repetitive, or physically demanding.
Ability to lift and handle up to 50-70 lbs as required.
Strong attention to detail with the ability to document field observations accurately and consistently.
Clear and professional verbal and written communication skills.
Ability to work independently with minimal oversight and make sound field-level decisions.
Basic proficiency with smartphones and mobile applications; must be comfortable learning and operating Fetch’s internal platform tools.
Prior experience in field operations, facilities, property services, or a supervisory role in a service environment preferred.
Valid driver’s license with an acceptable driving record.